CAIO MARTINS
Business Analyst
Employed
Available
SAP SD user for 6 years with participation in projects of systemic and process improvement.
Easy to work with action plans and operational excellence (green belt) to act in the reduction of losses in the logistics chain.
Easy to work with action plans and operational excellence (green belt) to act in the reduction of losses in the logistics chain.
Customer Service Analyst
Procter & Gamble
Since October 2018
- Lead and manage reverse logistics processes (E2E)
- Key-user in the SAP SD module with test support and focal point of the supply chain area
- Responsilble for import orders and commex processes
- Billing and management of promotional cycles of marketing, trade-marketing and medical events.
- Responsible for the CPFR program in Onofre' drugstores
Key Account Customer Service
Whirlpool Corp
August 2017
to October 2018
- Responsible for supplying the company's largest customer (30% of amount sales)
- Key-user in the Project of Availability Management (SAP SD module) to improve inventory availability and process efficiency.
- Leading projects inside the key customer to improve delivery performance evaluating root causes and setting improvement plans
- E2E management with interface to different areas, from order input to delivery to the customer.
Jr. Demand Mgmt. Analyst
Whirlpool Corp
March 2014
to August 2017
- Responsible for distribution of products according to pre-established priorities (demand management)
- Follow-up of production breaks and action plans to minimize impacts on billing.
- Improved JIT (Just-in-Time) process with six-sigma methodology
- Management and improvement in the allocation process of high demand items through the application of "quotas" and redefinition of criticality parameters.
Customer Service Assistant
Whirlpool Corp
August 2012
to March 2014
- Management of purchase orders from e-commerce (Brastemp, Consul and Compra Certa websites)
- Responsible for manage critical consumers (PROCON - JEC and social media)
- Interface with the PCPM team in the product customization project (Brastemp YOU)
Order Management Intern
TOTVS
April 2012
to August 2012
- Development of graphs and reports for sales dept.
- Support the commercial team with follow up, prospecting and research of new leads.
- Maintenance and updating of the customer base of the CRM database, pricing research, and opening of calls.
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Supply Chain Management
Order processing, product supply, availability, billingGood
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SAP SD
Advanced
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Green Belt - Six Sigma Operational Excellence
Advanced
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SAP BW - CRM - TOTVS Protheus and Neo Grid System
Good
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S&OP
Intermediate
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Logistics Processes
Customer ServiceAdvanced
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Customer Service - Order processing
Expert
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English - Private classes on going
Advanced
