Bogdan-Aurelian Cristogel
IT-Support
31 years old
Driving License
Brasov (500260) Romania
Employed
Available
- Work confidently within a group
- Determination to get things done. Make things happen & constantly looking for better ways of doing things
- Continues to learn throughout life. Develops the competencies needed for current & future roles
Microsoft customer service representative (IT) Arvato Bertelsmann
Arvato Bertelsmann
Since 2015
United States
- Answering emails / calls from customers
- Offering information/ solutions/ counseling to customers regarding the company’s services
- Promote company products and services through knowledge, attitude, information
- Documentation of database operations performed in the company, according to the working procedures
- Compliance with company rules and procedures on security standards and data protection
Customer Service (IT / Telecom) T-Mobile/Telering Austria
T-Mobile Austria
2013
to 2015
United States
- find the best way to interact with the customers aiming to sell mobile and internet services
- Analyzing and solving the customers problems according to the company procedures
- Maintain a professional conversation based on quality
- Acquire comprehensive knowledge of products and promotions but also technical support to meet the customers needs.
- Used programs: Citrix, Clarify, Outlook, Microsoft Office, Remedy
Introduction to the Media System, The Cultural Contradictions of Modernity, Contemporary English Language, Language and Society
Operation Management, Strategic Management, Global Management
