• Team leads and manage day to day departmental activities as regular processes, problem-solving and technical skills to improve the individual & team and organizational performance.
• Promoted ITIL based policies and procedures to address the incident, problem and change management.
• Manage IT infrastructure, application development, strategic and operational planning by collaborating with all stakeholders to foster innovation, prioritize IT initiatives, and coordinate the evaluation, deployment, and management of current and future IT systems.
• Business and IT transformation including program management, project management strategy, and roadmap, IT process improvement and re-engineering.
• Oversee the development and implementation of training programs and awareness around IT governance and information risk management to users and clients.
• IT risk management focusing on IT audits including application controls for information systems.
• Manage technical and conceptual discussion and strong business relationship with suppliers, service providers, vendors and consultants for the better and long-time support.
• Supporting the technical design process by participating in the analysis of technical application requirements.
• Operates in accordance with SLA, in a way that IT Infrastructure provides resources to meet the project requirement.

Resume created on DoYouBuzz

Experiences

Uses considerable judgment to determine solution and seeks guidance on complex problems
Understands the strategic direction set by senior management as it relates to team goals.
Operating on a $350K avg. annual IT budget (CAPEX+OPEX) for UAE and Saudi region, initiated, budgeted, managed, contributed to and rolled out many systems and infrastructural projects during this tenure, such as:
- Data center virtualization(VMware ESXi 6.5 with HA)
- Data center and Exchange(2016) resources maintenance contract
- IP telephony(Avaya) system integration of 120 extensions
- Fortigate 100D and Fortimail 200E implementation
- ESET endpoint and mail security for Exchange 2016
- Stage-wise assistance and functional support for Param ERP, Epicor, Focus 6, MYOB Edge and Falcon ERP
- Printing and packaging workflow management system (Esko)
- Layout management system (Arden)
- Designers suites and centralized server system for fonts
- Printing and Packaging ERP Implementation (Param)
- Skype for Business
- Consulting and implementing Power BI and QlikSense
- Microsoft Office 365 Exchange Active Sync and MAPI
- Acronis Backup and Offsite recovery system
- Implemented GPS in all company vehicles
Managing a team of 6 people and more than 250 IT resources in various methodology & 150 surveillance camera and engaged in reviewing IT systems related to KPIs.
Business analysis and implementation of printing and packaging ERP with a consolidated production system.
Maintain a strong relationship with the users and ensure high quality of deliverables during the course of service delivery.
Managed IT operations and infrastructure budgets and assets. Responsible for contracts and vendor negotiations.
Implementing the change control process to reduce errors and downtime.
Established security policies and procedures that encompassed the redesign of the network infrastructure.
Perform cost-benefit and ROI analysis for proposed systems to aid management to make implementation decisions.
Setup individual and group KPI reporting for the IT staff, based on performances measured using the help-desk tool, IT resources availability, project completion statistics, and user satisfaction levels.
Share and promote the effective use of the best practice.
Prepared Standard Operational Procedure (SOP).
Training for sales and production data analytics and business reporting using analytical tools.
IT strategic planning to support business operations.

Strong knowledge of .NET framework (VB.NET & C#.NET), participate in requirement analysis, test and deploy application and system.
Proven experience in SQL Server, - SQL Server Management Studio and SQL Server Reporting Service.
Application development, costing USD 50K, savings in millions and many manhours approximately 20hours per that developing C#.NET based applications to manage data input and analysis for real-time information and status of company resources. This essentially replaces a multi-million investment into a vertical-based solution. implemented such as,
- Helpdesk Management System (Keep track on all supports and incidents which requested by all users)
- Fleet Management System (Trip details and fuel consumption of all vehicles owned by the company)
- HR and Payroll System
- Inventory and Invoicing System
- Expense Manager Vs Budget (Allocating a departmental budget for the year and calculating the actual expense vs derived budget)
- Visitor Management System (Tracing all external visitors for each department)
- IT Process Management System
- Property Reservation System(Tracking all reservations/bookings, occupancies, housekeeping records)
- API integration with different channel managers
- Real Estate Management System(Tracking of all the properties, vacancies, tenancies)
Working knowledge of object-oriented design and development skills
Experience debugging distributed systems with high data loads
Professional work on projects across a range of business processes, business applications, and information technology
Experience writing SQL queries for SQL Server or another Relational Database is required
Solid understanding of the Software as a Service (SaaS) model in the online environment
Knowledge about Scrum/Agile development methodologies
Hands-on experience in BI and Qliksense for modern data exploration techniques

Key Assignments :
- Client discussions and requirement review.
- Make sure the project delivery within a stipulated time frame.
- Engage in real-time process management and testing with the client.
- Design, coding, development, and implementation of client-server applications in C#.NET.
- Design, development, and querying in SQL Server.
- Reporting to senior developer.
Testing and Deployment

Key Assignments :
- Lead IT department and faculties
- Training and group discussion with students
- Application designing and development.
- Department Analysis
- Engaged in the discussion of strategic course analysis and loyalty programs
- Working closely with management and reporting.

Interests

Thriller Novels
Detective Novels
Some Spiritualities

Team Sports

Kinds of music

Traveling (Pleasure Trips)

Skills

Team Leadership and Management

Expert
Service Management

Expert
Project Planning and Implementation

Expert
Vendor Management

Expert

Workflow Management System

Advanced
Documentation and Audit

Advanced
Standard Operation Procedures

Expert
Process Improvement and Collabration

Advanced
Analytical Thinking

Advanced
Backend Development

Expert

Param ERP

Advanced
Falcon Management Solution

Advanced
Epicor

Intermediate
Focus 6

Intermediate
MYOB Edge

Advanced

Qlik Sense

Good
Power BI

Advanced
Zoho Analytics

Good
SQL Queries and Report Development

Expert
Advanced Excel Chart

Expert

Microsfoft Azure

Good

VMware

Advanced
HyperV

Advanced

VB.NET

Expert
C#.NET

Expert
SQL MS and RS

MS Office

Expert
Smartsheet

Expert

Education

Implementing Azure Infrastructure Solutions

Information Technology Operations Management

.NET and SQL Server Certified

Resume created on DoYouBuzz

Your browser is outdated!

Banniyas Chand

IT Assistant Manager, Business Process Optimization and Data Analytics

IT Assistant Manager

IT Application Developer and Technical Support

Software Developer

Software Faculty and Programmer

Literature

Sports

Music

Travel

ITIL Foundation

Management

Business Process Optimization

ERP

Data Analytics and Reporting

Cloud System

Virtualization

Programming Languages and Database

Office Systems

MCSA

Pearson

ITOM

Manage Engine

ITIL Foundation

Axelos

MCTS

Prometric

MCP

Prometric

Post Graduation in Information Technology

LBS Center for Science and Technology

Bachelor in Science

Kerala University