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Aurelien Schwartz

Senior Manager, Professional Services

People management
Customer Experience
ITIL V3 Foundations certified
DEVOPS Foundations certified
Experience
  • Leading a team of client-facing professionals, specialized in:
    - project management
    - business analysis
    - training
    - level 0, 1 and 2 support
    - account management
  • Continuously improving processes and best practices to deliver the highest value to our customers
  • Coordinating with every other departments (Product Management, Sales, R&D) in order to pro-actively fulfill our customers needs in every aspect of their journey with AD OPT
  • Establishing strategies with higher management in order to improve our structure, processes and products to align with customers' expectations
  • Lead a 16-person team in charge of support, maintenance and account management for all AD OPT products (airline crew planning optimization)
  • Improved processes and best practices, focused on team efficiency, which helped raise the number of tickets resolved in a year.
  • Lead a 16-person team in charge of production support for VaR and PnL calculations for the Fixed Income & Currencies business lines.
  • Ensured that all incidents and requests are handled timely and appropriately by the team for all internal clients and all applications covered, by following ITIL Incident and Problem Management rules
  • Improved efficiency of the team by empowering all individual contributors, and putting in place an encouraging framework of working methodologies adapted to Production Support reality
  • Lead a 15-person team in charge of:
    - environment management
    - pre-production support
    - deliveries in non-production environments
    - production releases (preparation, follow-up, technical testing and rollout/rollback plans)
    - Continuous Delivery and DevOps coaching
    for ~70 financial and banking applications, from pre-trade to post-trade (covering booking and trading, market access, deal processing, risk and referential, back-office)
  • Crafted a long term strategy for the team, empowering my team members, accompanying and preparing future changes, while keeping budget under control and people focused and result-oriented
  • Implemented DevOps (feature teams) between development, testing, support and delivery resources whenever applicable in Montreal's office
  • Achieved a budget decrease of -15% through automation, continuous deployment, process enhancement, communication improvements and enhanced follow-up, while keeping a high level of quality and efficiency
  • Successfully on-boarded new perimeters and activities with limited budget increase, and had them adopt the best practices previously established
  • Enhanced time to market of numerous applications by putting in place automation, co-location, and continuous delivery practices and tools
  • Operational leader of a 7-person team in charge of:
    - pre-production environments and support for market access applications
    - production environments and support for deal processing, compliance, real time position and booking applications
  • Improved the quality of delivery by setting up standard procedures to get formalized inputs and secure the delivery of outputs (based on ITIL best practices).
  • Managed internal projects from an operational point-of-view (deadlines, delivery calendar, dependencies, etc..)
  • Ensured timely resolution of incidents by following Incident and Problem Management rules
  • Followed and enforced strict Change and Release Management processes
  • Managed relationship with infrastructure teams when needed (server issues, creation of new environments, ...)
  • Responsible for creating, maintaining and supporting the test environment of all the in-house market access applications.
  • Delivered applications in a prod-like environment in order to get them tested by the QA team.
    Once tested, delivered applications in the production environment and ensured smooth technical transition to production support team.
  • Also in charge of the production support of several main post-trade applications (technical monitoring, following incidents and ensuring their resolution). These applications covered a large scope: real time position for traders, booking of OTC and CDS deals, deal processing, compliance management.
  • Created and improved tools to automate my team's operational tasks and help client teams in their day-to-day jobs, resulting in better efficiency and lower time to market
  • Ensured timely resolution of incidents by following Incident and Problem Management rules
  • Followed strict Change and Release Management processes
  • Managed relationship with infrastructure teams when needed (server issues, creation of new environments, ...)
  • Responsible for creating, maintaining and supporting the test environment of all the in-house market access applications.
  • Created and improved tools to automate most of my day to day tasks.
Skills

People Management

  • Budget Management
  • Professional coaching
  • Performance appraisal

Work Methodologies

  • DevOps
  • Continuous Delivery
  • Agile

Application Support

  • Technical investigation
  • Working under stress
  • Financial knowledge
  • Environment management
  • Airline planning knowledge

IT Skills

  • Unix/Linux usage
  • SQL usage
  • Messaging (Tibco RV)
  • Web (HTML / JavaScript)
  • Bash scripting
  • Scheduler (Autosys)
  • Java JEE

Languages

  • French: native
  • English: bilingual
Education

Master's Degree in IT (Diplôme d'Ingénieur)

Ecole internationale des Sciences du Traitement de l'Information (Pau, France)

September 2004 to September 2009
Master’s Degree equivalent in Computer Science.
Specialized in Web Services and new technologies.
Involved in "school marketing" (student fair, forum to advertise my school)
Valedictorian for the 5 years

Master’s Degree in Business Administration

Institut d'Administration des Entreprises (Pau, France)

September 2006 to September 2009
French Business Administration school
Equivalent to a Master’s degree in Business Administration
Interests

Certifications

  • DEVOPS Foundations certified (2017)
  • ITIL V3 Foundations certified (2011)

Hobbies

  • Amateur photograph
About Me
Dynamic and innovative, I enjoy challenges, in the technical and inter-personal fields, and take great pride in leading a team to a better efficiency or new directions.

I thrive in setting a vision for the team and the company, and a strategic plan to support it in the short, medium and long term. I am used to dealing with customers, external or internal, and I am focused in making my teams Customer-Centric.

I believe a proper product management can only be done with the Customer in mind, and I make myself and my teams part of this process every day.
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