ashraf shousha
Admin Assistant / Marketing Individual Team Leader
Admin Assistant
marketing /Sales management
Customer service
Training coordinator
Education counselor
48 years old
Driving License
abu dhabi United Arab Emirates
Employed
Available
• Seeking an Administrative Position, in Administration, Customer services or Training coordinator
Where I can utilize my latest experience and at the same time startup a career path in one of these areas of responsibilities.
Where I can utilize my latest experience and at the same time startup a career path in one of these areas of responsibilities.
Admin Assistant / Training coordinator \ Education counselor \ Customer service
Al Khawarizmi International College
Since October 2005
Full-time
abu dhabi
United Arab Emirates
- Job Responsibilities
- Plan and manage different educational and marketing events
- (Seminars, Press Conferences Training & Educational Exhibitions , Advertising Campaigns)
- Manage all related training activities to group of major clients from Government and Private
- Sector (Account Manager)
- Provide academic / training counseling services for professional and public clients for different training courses and programs ( Computer Studies Associate Degree, Business Administration Associate Degree, PMP, Oracle , MCSE, CIW, CISCO, MAYA, KINGS, ICDL)
- General Training Coordination ( Course Initiation, Course Planning & Scheduling, Course Mar-keting , Student Briefing , Registration, Entry Assessments , Progress and Performance Follow-up Reporting)
- Prepare necessary reports and statistical data along with relevant researches as may be required by management for training enhancements
- Any other task as may be assigned by superiors.
- Handle registration of existing students and new enrollments.
- Maintain and update students database
- Deal with students’ complaints and requests.
- Ensure guests satisfaction, and respond to any needs and inquiries.
- Accompany VIP guests in special occasions and events.
- Responsible for organizing hotel reservations, comfortable and suitable training hall, coffee breaks, transportation arrangements, field visits, sightseeing trips.
- Prepare and submit final report to management and to clients.
- Represent the College in meetings, seminars and annual occasions.
- Act as counselor for students by providing them with training plans customized according to their needs, on case by case basis.
- Ensure trainees satisfaction by responding to their needs and solve problems on the spot.
- Ensure quality of work, processes and operations are within ISO standards.
- And operations are within ISO standards.
Bachelor of Arts
2001
Bachelor of Arts Cairo University (2001).
High School Diploma A Foreign school graduate (VICTORY COLLEGE (English Private School).
High School Diploma A Foreign school graduate (VICTORY COLLEGE (English Private School).
- • 15 years of successful experience in customer service, training coordinator, and marketing.
- • Very good experience in Office Administration tasks, Office Automation and Business Communica-tion.
- • Very good presentation & communication skills (written and spoken – Arabic/English)
- • Strong qualities and skills in leadership, teamwork, negotiation and communication.
- • Self motivated and driven individual with strong emphasis on customer service.
- • Strong ethical base and adherence to best discipline in time management.
- • Excellent skills in relationship management with senior management and external clients.
- • Development of Group Work Performance and Team Spirit.
