Anurag Sureka

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Experiences

• Identifying customer-impacting issues, by working out and implementing solutions and process improvements to improve customer satisfaction rate.
• Development, analysis and improvement of new strategies and procedures.
• Develop, plan and implement long-term goals through managerial approval.
• Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity and quality.
• Communicating policies to the team and become primary source for team (POC).
• Following up to ensure compliance and consistency by taking corrective actions as necessary and documenting the issues and actions taken.
• Continuous innovation and process improvement efforts to optimize program efficiencies.

• Designing the offer and appointment letters; Handling the induction and orientations management program.
• Collaborate with senior management and HR team to develop and implement HR plans and solutions.
• Work with line managers and employees to address all types of employee relation issues.
• Understanding the JD and role for sourcing and screening candidates that match organization’s expectations.
• Arranging technical rounds of interview and maintaining the database to follow up and communicate the status of the applied candidates.

• Testing of gaming applications to ensure they adhere with the company and industry standards.
• Ability to perform multi-tasking on multiple platforms without error.
• Testing and documenting highest number of SKUs in a record time (1000 SKUs in 15 days).
• Coordinate with development, operations and QA team for implementing corrective measures.
• Proactively updated on changes in policy with quick and flexible response.
• Effectively demonstrate an understanding of General Compliance, Privacy, Information Security, Quality System regulatory, internal requirements and application to specific responsibilities.
• Ensuring compliance policies are implemented without hindering player engagement experience.
• Launching the final gaming, SKU into public server meeting all the compliance policy stated and implemented.

• Help craft and implement policies for Google’s family of products.
• Act as escalation point of contact and manage internal communications for policy issues.
• Be a resource to the Regional Public Policy Manager in outreach efforts to external stakeholders.
• Work with Trust and Safety Anti-Abuse Engineering and internal clients to track and communicate product development progress and risks.
• Advocate Trust and Safety infrastructure tools, systems, and overall Engineering initiatives
• Build prototypes and pilots for tools, including analysis of product and policy changes to make sound recommendations.
• Initiate, organize, prioritize, and manage technical projects and programs involving cross-functional teams, including Trust and Safety and Product Engineering Team.

Education

Skills

Interests

Business Operations and Compliance Professional