Anuradha Kavasseri Veeraraghavan

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Experiences

Supported various business units with workforce management and executive reporting
Created a platform for continuous tracking of performance and growth of the employees using HCHB and Tableau reporting
Responsible for daily, weekly and monthly reports for work prioritization
Primary contact for planning & implementing Cisco Call Center including reporting
Standardized Training documents and conducted multiple training sessions
Been a part of acquisitions and mergers team. Suggested and implemented operational changes for a smooth implementation
Collaborated with various intake portal contacts to define and establish a common process and contact across the company

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Conduct client interviews over phone for requirements gathering, Ensure that the deliverables are meeting all the internal quality metrics
Responsible for testing and implementation.
Was responsible for updating dashboards and generated status reports for the leadership.
Prepared Use case models based on Business Requirement Document (BRD)
Worked with all the stakeholders from business and third party vendor team cohesively across all phases of the project to manage and communicate requirements.
Tested and helped the testers through the testing phase in devising tests for data flow across the system.
Performed business process mapping for new requirements.

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Client interaction for requirements gathering, Analysis, estimation, capacity planning
Managed a team of 6 people at offshore and 2 at onsite
Project Management activities like audit, PMT, reporting & forecasting
Used quality metrics to monitor the quality of the work
Coordinate and arrange for trainings and KSS with in the team
Responsible for testing and implementation.
Involved in project planning, coordination and implementation of QA methodology.
Performed business process mapping for new requirements.
Created user requirements document to be published in the website by interacting with end users and developers.
Provided major input in the designing of the test plan through the whole testing phase.
Trainings: Worked with the team to develop user trainings for Business Stakeholders and delivered the trainings around the globe using power points.

Client interaction, requirement gathering, analysis, design, coding, testing
Managed a team of 8 people in the project.
Project management activities like audit, PMR
Coordinate and arrange for trainings and KSS with in the team
Responsible for all QA activities to ensure the quality of the deliverable.
Responsible to deliver the solution with in cost and time proposed with utmost quality
Content Management using wincvs
Provided major input in the designing of the test plan through the whole testing phase.
Creating Activity Diagrams (Swim Lanes)
Trainings: Worked with the team to develop user trainings for Business Stakeholders and delivered the trainings around the globe using power points.

Client interaction, requirement gathering, offshore coordination and offering any technical help during the development and enhancement work
Have identified re-engineering saves of about $ 90000 for the business
Cleared Microsoft ASP.Net Certification, while at onsite

Developed and implemented actuate reports. Activities include development of back end stored procedures using IBMDB2, Report Designing using Actuate Reporting Tool, Testing the reports and documentation.
Daily Client interactions

Skills

Education

Business Analyst