I am seeking for a suitable job that fits my qualifications and skills to join a good crew in order to learn more and share what I have learned before to get more experience and better life.
front office supervisor
Elphistone resort Marsa Alam
Since February 2016
Full-time
Egypt
- Shared responsibilities of the day to day running of a busy Front Desk.
- To welcome all guests to the hotel, and answer any queries before, during and after the guest’s stayed to maximize sales throughout the hotel. Under the general guidelines of the Departmental Manager.
- To ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide 100% quality service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements.
- To carry out duties to the standards as laid down in the standard of performance manuals.
- To ensure all guests queries are handled promptly and efficiently.
- To ensure all guest requests are met regarding room allocation i.e. VIP’s, traces etc.
- To ensure that we collect daily quota of tech cards from guests.
- To make follow up calls to guests after check-in to ensure guest satisfaction
- To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
- To constantly liaise with the housekeeping department to ensure all guest requests are attended to.
- To participate in the up-sell program to move guests into, suites and higher rated rooms.
- Answer telephones, transfer calls, take messages in line with the standard as set out.
- Act as a back up to the porter’s team by assisting customers with any requests or information that they require.
- To ensure that your work area is always maintained in a clean and organized manner.
- To ensure that a proper handover is given from the shift to shift.
- Manage the AM/PM shifts in the front office making sure that all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
- To attend the daily briefing as required,
- To act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Implement and manage all standards relating to areas supervised
- To monitor activities of all employees in the front office making sure they adhere to the guidelines set in the Game plan Manuals, employee handbook and hotel policies and procedures.
- To assist in training and documenting all employees.
- To book out guests if required ensuring that the situation is handled in line with the agreed procedure and all follow up is undertaken.
- To ensure that we maximize occupancy and rate through the managing of the shift on a day-to-day basis.
- To promote a professional service orientated environment at all times.
- To ensure that all registration cards and backup are stored in a neat, organized and structured manner to allow for quick access at a future date
Reservation Clerk.
Elphistone resort Marsa Alam
October 2011
to November 2012
Full-time
Red Sea
Egypt
- Process all reservation requests from customers
- Provide clerical support to the reservation staff.
- Change or cancel reservations at the request of customers
- Answer and respond to customers on reservation inquiries
- Receive reservation orders through phone, fax or email.
- Provide reservation services to guests and visitors in a hotel setting
- Maintain and manage a log book for reservation activities
- Ensure fulfillment of needs and requirements of guests who obtained prior reservations.
- Instruct and communicate to guests, visitors and customers on corporate policies and regulations.
- Ensure comfort to guests and customers through reservation services
Receptionist.
Elphistone resort Marsa Alam
October 2010
to October 2011
Full-time
Red Sea
Egypt
- Monitor all internal calls to hotel and assist guests with all voice mail messages and enter all requests into systems.
- Ensure efficient services to guests such as wakeup call and implement all emergency procedures according to requirement.
- Manage all guest complaints and requests and provide support to various departments and ensure optimal level of guest satisfaction.
- Assist guests with all front desk services such as concierge and all billing associate inquiries and ensure effective resolution of all guest issues.
- Collaborate with co workers and maintain positive working environment and ensure appropriate arrangements for all VIP and long stay guests.
- Maintain knowledge on all local events and assist guest with all concierge services and ensure optimal revenue for all rooms.
- Manage all revenue collection from guests and ensure validity of all credit cards, assist in all reservation services and respond to all guest requests and ensure compliance to all guest requirements.
- Monitor and resolve all guest queries and maintain records of all data.
- Monitor all guest reservations and collect revenue and payments for all guest services.
- Analyze all guest issues and complaints and ensure resolution according to hotel policy and register all users
- : Arabic: (Mother Tongue).
- : English: very good
- : Italian: very good
- :Good knowledge of main Microsoft office package
- : (MS Windows XP - MS Word XP-MS Excel XP- MS Ac
- :Comsys hotel management: Good
- Taking a course of Microsoft Office in South Valley University
- Taking a course of English language from ministry of tourism
- Taking a course in front office skills from ministry of tourism.
- : Excellent in Communication skills.
- Ability to work under pressure.
- Team player.
- Hard worker
