Ala'a Omar
Wireless Engineer #67086
Wireless
Networking
Technical Support
Engineering
Communications
Driving License
Amman Jordan
Employed
Available
I have graduated from Al-Balqa' Applied university/Electrical Engineering Department (Communication Engineering) in February/2014.
Technical customer support/wireless engineer
Estarta
Since February 2018
Jordan
- CCIE Wireless #67086
- Works for worldwide customers within my own team or with other Cisco teams to solve problems.
- Effectively utilizes technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions.
- Provides technical consultation to other team members.
- QM/distributing cases.
- Keeps up-to-date with the latest technology products in the area of expertise in order to provide a high quality support.
- Provide phone/email/Webex consultation to independently troubleshoot and resolve complex product problems for Cisco customers.
- Act as a technical expert on Wireless networking and Cisco Wireless network elements, both hardware and software.
Quality Assurance Engineer
Al-nassah for Software Solutions
May 2016
to June 2016
Full-time
Ammman
Jordan
- Reported and tracked bugs, replicated reported customer bugs, verified bug fixes and new functionalities, regression tested new releases, supported developers by examining logs and debug files.
- Wrote test plans and test cases based on software requirements specifications.
- Make an interview with clients.
Technical Support Engineer
Jordan Education Initiative
September 2015
to June 2016
Full-time
Amman
Jordan
- Installing operating system and configuring all the peripherals, components and drivers.
- Preparation of various official reports and documents in MS-Word, MS-Excel and MS-PowerPoint.
- Diagnosing Hardware problems and installation of various printers.
- Taking training sessions of teachers and students.
- Repairing and maintaining TCP/IP networking and hardware.
- Planning and scheduling backups.
- Troubleshooting.
Communication Engineering Trainee
Jordan Radio and Television Corporation
September 2013
to January 2014
Courses
Finished Courses:
Since 2011
- English course:
Helen Center - Cisco Certified Network Associate course (CCNA):
Jordan University. - English Course (completed intermediate level)with LOYAC.
- 120 hours with App Trainers Company as android developer.
- Completed three courses with Cisco Networking Academy:
1)Introduction to the Internet of Everything (IOE) course.
2)Introduction to Cybersecurity course.
3)Get Connected Course. - Introduction to Cisco Certified Network Associate (CCNA):
With Jordan Engineers Association (15 hours). - Social Media with Khaled ElAhmad.
- PIC Communication Course:
With Electronic Al-Baheth Center(24 hours). - create economic opportunities for young people:
With Enjaz. - Leadership Development:
With National Center. - Emotional Intelligence workshop:
With Jordan Engineers Association. - (Social Media, How to sell yourself and how to write CVs):
With Bayt.
Bachelor of Communication Technology Engineering
Al-Balqa' Applied University
September 2009
to February 2014
I have studied both Communications and Power modules;for that I have very good knowledge in GSM/3G communications,Analog and digital Modulation/Demodulation,Digital Signal Processing Systems,Wireless,Telephony Systems and Computer Networks.
I got my secondary certificate successfully by 87.6% in the scientific branch.
