ahmed abd el mounem
Ahmed Abd el- Mounem
team management
discipline
work under pressure
excellent communication skills
commitment
32 years old
Driving License
cairo (12552) Egypt
Unemployed
Available
i am a motivated, Loyal and hardworking individual who has determination to progress in any given situation. And I enjoy team work because i like working with other people generation idea and solving problem together but also i can work on my a won very effectively and i wish work in associate with an organization which progresses dynamically and gives me a chance to update my knowledge and enhance my skills, in the state of art technologies and be a part of the team that excels in work to words, the growth of organization and my satisfaction thereof
Field Researcher in Demographic Center on the United Nations Organization
Demographic Center
October 2012
to November 2014
Part-time
CAIRO
Egypt
- Travels to field sites to collect and record data and samples as appropriate to the specific objectives of the study.
As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis. - Develops and assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone.
- Conducts and records face-to-face and telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards.
- Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected.
technical support
TE -DATA
December 2014
to December 2015
Egypt
- delivery service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Follow up and make scheduled call backs to customers where necessary
- Identify and escalate priority issues per Client specifications
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
- Provide customers with superior recommendations and actions, and be a driver for customers satisfaction and Loyalty.
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Strong administrative and organisational skills
Expert
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Work effectively both as team member and independently
Expert
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Excellent communication and IT skills
Expert
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Enthusiastic and committed
Expert
- Listening
- Nonverbal Communication
- Clarity and Concision
- Friendliness
- Confidence
- Open-Mindedness
- Respect
- Feedback
- Picking the Right Medium
