Adile El haddik
Advisor Position
37 years old
BLOIS (41000) France
Professional Status
Employed
Available
About Me
I'm personable and reliable also I'm a harder worker and not afraid of being multitask. I'm stressless, calm and I maintain professionals manners in any circumstances. I practice Ashtanga yoga, climbing and hiking. I'm not afraid of learning new things, rather I'm looking for it in my everyday life!
Technical Advisor
APPLE
Since May 2018
Full-time
Cork
Ireland
- Provide support to French AppleCare customers
- Answer customer's inquiries about iOS devices
- iOS troubleshooter expert
- Using high writing skills in order to help and lead customer(s) to the best solution(s)
- Using internal tools troubleshooting/investigate issue encountered by customers (Apple developed tools)
- Provide the extra mile for customers concerning questions related to IOS / Mac OSX software questions. Detection of the root cause of an issue/proceed to isolation tests aiming to refer the customer to the right Apple service
- Respect of rules and procedures created by Apple (Business conduct policies)
Administrative Assistant
RAITERI TRANSPORT
October 2017
to January 2018
Temporary Work
TOURS
France
- Administrative assistant position + driver and fitter position
- answered an average of 40 calls a day
- Supported Darty’s customers in order to ensure the best experience with product/services
- giving training sessions to explain how to use furnitures and goods
- Maintained a minimum of 98% of Customer’s satisfaction (Csat) every month
- Delivered and installed home furnitures (washing machines, dryers, fridges, ovens..)
Admintsrative Assistant
DISTRITEC
May 2010
to October 2017
Full-time
DISTRITEC TOURS
France
- Assistant Manager position+ driver, fitter and trainer position
- Management of the stocks, made estimates for specific carrying as laboratory analyzers, professional kitchen washing machines (over 18 meters assembled)
- Answered an average of 50 calls per day + emails
- Built clients relationship, follow-up files, tours organisation,
- Solved unresolved customer issues
- Followed continuous trainings for each clients, followed trainings and trained coworkers on updated process
- Used internal tools (Toltec) + Excel, Word
- Installed high value sensitives materials (printers, safes, vending machines,...)
- Delivered and installed safes in banks and malls for NCR, Diebold and Hartman
- Delivered and installed of vending machines in trains station, malls and compagnies for Selecta, Mars Drinks and Pelican Rouge
- Delivered and installed and connected printers for companies like Ricoh, Toshiba, Canon, Rex Rotary, Lexmark + connexion of printers to companies network
- Delivered and installed televisions in hotels and hospitals for Quadriga
- Delivered and installed pharmaceutical analysis machines and hospitals furnitures for Hill Rom
Executive Assistant
DOMINOS PIZZA
July 2005
to May 2010
Part-time
BLOIS
France
- Student job including delivery position and Assistant Manager position. Organisations of the planning , tours and stocks
- greeting customers
BTEC Higher National Diploma of Industrial Maintenance
BTEC National Diploma in Vocational school
Line operator
Line operator
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French: native
Advanced
-
English
Good
-
Arabic
Intermediate
-
Power Point, Word, Excel
Good
-
Pages, numbers, keynote
Good
-
Good computer skills on both PCs and Macs
Good
-
Good command of smartphone devices (both iOS and Android devices)
Advanced
-
good skills on tinkering
renovated owned apartment between July 2014 and March 2016.Advanced
-
Electricity
Studied electricity at school and spent whole my holidays helping my uncle in his companyAdvanced
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Sanitary Plumbing
Good
-
Drywall
Good
