Saleh Bamukhier
Business Development Manager
42 years old
Driving License
Riyadh (11451) Saudi Arabia
Employed
Available
Business development manager and sales professional with more than ten years combined experience in sales and customer care roles for the Health Care IT industry. Skilled in leading sales teams to penetrate new markets with latest IT products to achieve sales goals
Business Development Manager
Waseel ASP,Ltd
Since 2014
Full-time
Riyadh
Saudi Arabia
- Delivering Medical Pharmacy Refill Project for Medgulf Insurance Company, Nahdi and Tadawi Medical Companies.
- Establish strategic sales plans to support the vision and sales targets of the organization.
- Delivering electronic Approval Attachment Project for Medgulf insurance company & SaudiNextCare Company.
- Participated in the delivery of Policy Manager Service with Tawuinya.
- Maintaining fruitful relationships with existing customers.
- Presenting new products and services and enhancing existing relationships.
- Working with technical staff and other internal colleagues to meet customer needs.
- Presenting to and consulting with mid and senior level management on business trends with a view to developing new services, products.
- Evaluating the business ideas according to the company criteria.
- Communicating new products’ development to prospective clients.
- Reporting to the management a monthly variance reports against the budgeted sales.
Sales Manager
Waseel ASP,Ltd
January 2009
to December 2013
Full-time
Riyadh
Saudi Arabia
- Increased the number of hospitals and clinics in Waseels network from 180 to 1500+ Providers since 2009.
- Managed sales team target, compensation plans, and achievements
- Managed Waseel service contracts with more than 50 hospitals and 10 insurance companies
- Formulated project plans/milestones for all project's phases and monitor actual project progress against agreed Service Level Agreement's (SLA)
- Accountable for maximizing sales strategy, through effective and efficient set-ups
- Identified prospective high volume clients and generated new business opportunities
- Prepared monthly, quarterly, and annually sales reports
- Established strategic partner agreements with key HIS companies such as WIBRO ,Care Ware , and Data Ocean Oasis
- Maintained strong relationship with big Insurance companies like Tawuniya, Medgulf, SaudiNextCare Group and healthcare providers such as Habib Group, Specialized medical Center, and AL Hamadi Group.
Asst. Sales and Customer Care Manager
Waseel ASP,Ltd
January 2007
to December 2008
Full-time
Riyadh
Saudi Arabia
- Managed customer accounts processes and ensured that all external activities are correctly communicated, managed and executed in line with customer expectations.
- Proactively Maintained relationships with our clients and evaluated new solutions and products to accelerate their business.
- Created and maintained Waseel Network Provider List (English & Arabic).
- Managed existing contracts and customer profiles.
- Ensured customer's loyalty and satisfaction by enhancing delivery methods and service quality norms.
- Negotiated the terms of agreements and closing sales.
- Analyzed performance and achievement.
- Organized three workshops around the kingdom regarding the importance of IT in health insurance.
Customer Care Supervisor
Waseel ASP,Ltd
December 2015
to December 2006
Full-time
Riyadh
Saudi Arabia
- Built the customer care department and recruited team members.
- Developed the company’s’ customer service policy and procedure.
- Ensured customer satisfactions by following up with customer care for pending and unresolved tickets.
- Coordinated with major insurance companies such as Tawuinya & MedGulf to resolve customer's issues.
- Reported work progress to upper management.
- Provided proactive support to 225 Hospitals.
- Executed marketing campaigns.
- Supervised Waseel’s ‘Avaya IP Phones System.
- Created training manuals of Waseel services.
- Participated in Waseel CRM software selection.
- Proven Leadership, with the ability to work under pressure
- Strong effective Interpersonal, professional communication and decision-making skills
