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I am a proud self employed leader with extensive sales, service, support and design experience. I currently live in Lansing, Mi with my beautiful family.
Liquid Web LLC
to July 2018
- Customer service
- System administrator
- LAMP support
- Development of CMS social networking site.
- System administrator and webmaster
- Wordpress development (HMTL, CSS, PHP, Jquery and more)
CEI - Community Mental Health
- Direct care for adult developmentally disabled residents in a group home environment.
- Manage resident’s medications, home maintenance, diet, hygiene and facilities.
- Utilize problem solving and communication skills to redirect and resolve crisis situations with residents.
Since January 1999
- Own and operate technology consulting business
- On site and remote computer support for residential and business customers all over the country.
- Loyal base of customers that rely on my technical and retail experience to make all of their high tech purchasing decisions.
- Computer support, lessons, repair, upgrades and advice.
- Hosting and Web Design
- Social media marketing and SEO
Best Buy Co.
- Wireless and satellite sales department supervisor
- Consumer Electronic services supervisor
- Sales, upgrade, repair, shipping, customer service training and employee evaluation.
- Consistent district leading results as both a sales and service leader in the store.
- Gadgets: Audio/Video, Car Audio, Satellite, Wireless and more.
- Computer / Console Gaming: Beta testing and community support.
- Web development, Graphic Design and Media Production.
- Social Networking: Facebook, Blogger and Twitter
- Audio/Video Production
- Video game development
- Theater Production: Stage Manager, Sound Designer, Stage Crew, Set Construction, Makeup and Costume experience.
- Event planning and promotion: Producer, Ticket Manager, Director, Fund Raising, Advertising Sales and Sponsorships
- Video Production: Director, Editor, Writer, Sound Designer
- MS Windows Training Video Production with Camtasia Studio
- Digital Audio Production: Voice, Podcasting, Web Audio, and Live Performances.
Social Media Marketing
Written and Verbal Communication
SEO and W3C Compliance
Warm and Cold Market Sales
Project Management (SDLC, RAD)
Event Planning and Promotion
Retail and Direct Sales
Technical Support and Repair
Web Design, Social Media and SEO
Type 87 WPM
Leadership: Residential Painting, Theater Production, Sales Floor, Management
Employee evaluation and training: SOP, Product Knowledge, Sales Techniques, Customer Satisfaction.
Retail, warm, cold and direct selling and marketing
Retail Departments: Appliances, Media, PC and Home Office, Wireless, Digital Imaging, Satellite, Video, Audio, Customer Service, Operations, Inventory, Loss Prevention, Services (PC Tech Bench), Manager On Duty
Customer support: Phone and service counter management with CRM systems.
University of Phoenix
to September 2009
Michigan State University
General education with advanced courses in Theater production and direction.
Brother Rice High School
Brother Rice High School is a Catholic, college preparatory school for young men. In the spirit of Blessed Edmund Ignatius Rice, the founder of the Congregation of Christian Brothers, the school fosters the spiritual, intellectual, cultural & physical development of its students. The Brother Rice Community promotes excellence through an environment conducive to life-long personal growth, responsible moral choices and critical thinking.