Business Systems/Programmer Analyst | Leverage Analytical & Communication Skills to Optimize Satisfaction & Reduce Costs
IT Business Systems and Programmer Analyst who actively participates in and contributes to all phases of the software development lifecycle (SDLC) from idea through implementation. Team efforts have resulted in significant productivity enhancements and more than $10M in savings.
Highly skilled at asking internal customers the right questions to pinpoint user needs and identify root causes of system problems. A keen analyst who leverages all available data, information and resources to assess production issues and resolve defects. This powerful combination minimizes risk, results in faster decision making & problem solving and optimizes user satisfaction.
Extensive experience implementing software upgrades and transitioning to new technology platforms. Often considered a “go to” person for ongoing systems support. Can hit the ground running and immediately begin adding value to any organization.
Deep expertise in technology and systems for the insurance and financial services industries. Strong interest in the healthcare and biotechnology space.
Keywords: Business Systems Analyst, Programmer Analyst, Mainframe, SQL, problem solving
Enhanced, maintained, and provided 24 hour support of large application. Functioned as technical lead on application upgrade and conversion projects. Coordinated initiative creating Interactive Voice Response Unit (IVR) for policy and fund related information, resulting in 60% reduction in manned call center activity.
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