Ruth Hoffman
.gif)
Professional Status Unemployed
Job/Career Available
Business Systems/Programmer Analyst | Leverage Analytical & Communication Skills to Optimize Satisfaction & Reduce Costs
IT Business Systems and Programmer Analyst who actively participates in and contributes to all phases of the software development lifecycle (SDLC) from idea through implementation. Team efforts have resulted in significant productivity enhancements and more than $10M in savings.Highly skilled at asking internal customers the right questions to pinpoint user needs and identify root causes of system problems. A keen analyst who leverages all available data, information and resources to assess production issues and resolve defects. This powerful combination minimizes risk, results in faster decision making & problem solving and optimizes user satisfaction.
Extensive experience implementing software upgrades and transitioning to new technology platforms. Often considered a “go to” person for ongoing systems support. Can hit the ground running and immediately begin adding value to any organization.
Deep expertise in technology and systems for the insurance and financial services industries. Strong interest in the healthcare and biotechnology space.
Keywords: Business Systems Analyst, Programmer Analyst, Mainframe, SQL, problem solving
Professional Experience
Business/Systems Analyst
Actively exploring direct hire and contract opportunities(Since March 2009)
Information Systems Consultant (Business Systems Analyst and COBOL Programmer Analyst)
Metropolitan Life Insurance Company(January 1996 - January 2009)
Responsibilities
- Go-to team member for enhancement of and maintenance to administrative applications. Primary provider of Production support to business users. Performed full SOX reporting for two years. Performed requirements gathering, wrote functional specifications, coded, unit and quality assurance tested, and implemented modifications.
Senior Systems Analyst
MetLife (formerly New England Financial) - Boston, MA - United States(Full-time - April 1993 - April 1996)
Responsibilities
- Enhanced, maintained, and provided 24 hour support of large application. Functioned as technical lead on application upgrade and conversion projects. Coordinated initiative creating Interactive Voice Response Unit (IVR) for policy and fund related information, resulting in 60% reduction in manned call center activity.
