Prepares for customer inquiries by studying products, services, and customer service processes.
Records customer inquiries by documenting inquiry and response in customers' accounts.
Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Answer incoming calls and emails in an efficient manner.
Develop professional relationships with ongoing customers through excellent customer service.
