Oussema Baghdadi
IT, Communications & Customer Service Professional
Dynamic and resourceful
34 years old
Driving License
Doha Qatar
Employed
Available
Effective in the sales stream and dealing with clients and extraordinary customers. Highly functional in environments of team and group works. Concise and competent to get quickly to customers, keen understanding and appreciation of diverse dealing and persuasion styles. Relentless in pursuit of excellence in sales increase and talk.
Sales Executive
Royal Qatar
Since February 2015
Doha
Qatar
- Develop, nurture and maintain partnerships with industry and government bodies.
- Lead and manage any promotional/ marketing events.
- Obtain Demographic Intelligence, competitor research on like properties in Qatar, UAE and GCC, together with general real estate news that could impact on brand (leasing / retail / development).
- Promote and reinforce brand image.
- Develop, execute and oversee marketing campaigns
- Manage and oversee all marketing related communications both external and internal.
Guest Relations Officer
Hotel Africa Jade Thalasso
May 2013
to January 2015
Korba
Tunisia
- Address the needs of Guests and inform other Team Members of Guests needs in order to ensure an exceptional Guest experience.
- Serve as the main point of contact for regular guests and VIP Guests and ensure hotel departments are fully briefed on their requirements.
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
- Record and resolve Guest or customer complaints promptly and Ensure a very high level of customer service is constantly maintained.
- Enhance the overall image and warmth of the area for the Guests and Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity.
Sales Representative
Sirius Call Center
September 2012
to February 2013
Tunis
Tunisia
- Use multiple systems to identify and communicate products that meet the customer’s needs, and resolve the customer’s problem in a productive manner.
- Persuade customers to buy additional products and services.
- Utilize proven sales and service techniques to build customer relationships, enhance the customer’s buying experience, retain customers, and exceed customer care commitments.
Degree in Applied Computer Technology
Higher Institute of Technological Studies of Sfax,Tunisia
September 2009
to July 2012
programming embedded systems and mobiles
Baccalaureate in Computer's Sciences
High School 14 Janvier Korba, Tunisia
September 2004
to June 2009
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Word, PowerPoint, Access, Excel
Expert
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UML, SART
Expert
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Oracle, Mysql, Access
Expert
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C/C++ - C embarqué - VHDL
Advanced
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Java, Sql, Html,Pascale
Expert
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IDE Software: Eclipse, Oracle 11g, IAR, Eclips e, C/C++, MicroC,MPLAB
Advanced
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IDE hardware: Eagle, ISIS 7.7
Expert
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Wireless: BLUETOOTH - ZIGBEE - GPS - WIFI
Expert
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OS : WINDOWS - LINUX (UBUNTU) Mobile: ANDRO
Expert
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BUS: CAN - I2C - UART - USB
Advanced
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DIVERS: ADC - TIMER
Advanced
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MCU: ST(STM32W108) MiCROSHIP
Expert
