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Contact

Professional Status

Employed
Available

About Me

Holder of a Master's degree in Tourism and Hospitality Management, I have acquired international experience through my love for travelling, having stayed in South-Africa for seven years and currently in France.

Open-minded, dynamic and multilingual, I am originally from the republic of Congo in search of an experience that will equip me with the skills required to carry out my career plan.

Bernavie Ndzoungani-Nkamba

Experience

Commercial actress

Facez TV casting and foxstar
August 2010 to October 2015

PRODUCT PROMOTER

Gear-Up Productions
August 2012 to September 2012
  • Street marketing: L’oreal , Olive.

WORLD CUP BILINGUAL HOSTESS

Neo Africa
June 2010 to July 2010
  • Welcomed vvip guests

INTERNATIONAL STUDENTS' HELPER

University of Johannesburg
January 2013 to February 2013

RECEPTIONIST

Wits physiotherapy practise
August 2014 to October 2015
  • Managed bookings
    Welcomed patients
    Prepared beds
    Dealt with payments

CRM DATA CAPTURER

Meeting the French
March 2016 to April 2016
  • Gestion du logiciel salesforce

RECEPTIONIST TRAINEE

Le Claridge Fraser Suites Champs-Elysées
September 2016 to December 2016
  • Performed check-ins in French and English on Epitome
    Performed check-outs in French and English
    Verified reservations
    Created reservations
    Generated invoices
    Received payment
    Performed refunds
    Attended to the guests' requests
    Carried out concierge tasks
    Liaised with other departments,partners and suppliers.

RECEPTIONIST EXTRA

Le claridge Fraser Suites Champs-Elysées
January 2017
  • Performed check-ins in French and English on Epitome
    Performed check-outs in French and English
    Verified reservations
    Created reservations
    Generated invoices
    Received payment
    Performed refunds
    Attended to the guests' requests
    Carried out concierge tasks
    Liaised with other departments,partners and suppliers.

RECEPTIONIST TRAINEE

Le Claridge Fraser Suites Champs-Elysees
May 2017 to July 2017
  • Performed check-ins in French and English on Epitome
    Performed check-outs in French and English
    Verified reservations
    Created reservations protel
    Generated invoices
    Received payment
    Performed refunds
    Attended to the guests' requests
    Carried out concierge tasks
    Liaised with other departments,partners and suppliers.

RECEPTIONIST EXTRA

VILLA DAUBENTON by HAPPY CULTURE
August 2017 to September 2017
  • Performed check-ins in French and English on Hoteleasy
    Performed check-outs in French and English
    Generated invoices
    Received payment
    Attended to the guests' requests
    Carried out concierge tasks
    Carried out the verification of accommodations

RECEPTIONIST

La Clef Tour Eiffel
Since September 2017
  • Performing check-ins in French and English on Protel
    Performing check-outs in French and English
    Verifying reservations
    Creating reservations protel
    Generating invoices
    Receiving payment
    Performing refunds
    Attending to the guests' requests
    Carrying out concierge tasks
    Liaising with other departments,partners and suppliers.

Skills

  • Protel, Epitome, Hoteleasy, Internet
    Salesforce
    Epitome
    Hotel easy
    Protel
    Internet
    Prezi
    Canvas
  • Microsoft Office
  • Guest relations
    Hospitality skills
    Welcoming guest according to 5* standards
    Following up on guests' experiences
  • Administrative
    Generating booking
    Filing
    Answering the phone
    Scanning
    Copying
    Printing
  • Soft skills
    Adaptability
    Empathy
    Dynamism
    Work well under pressure
    Team work
    Autonomy
    Can follow instructions
  • EQ
  • International exposure
    Can easily adapt to a new culture
  • Open mindedness
  • English C2
  • FrenchC2
  • Lingala
  • Munukutuba
  • Lari

Education

MASTER IN TOURISM&HOSPITALITY MANAGEMENT

Université d'Angers
September 2016 to December 2017

Multicultural Master's degree in English

PREPA BTS

Institut Supérieur Clorivière
September 2015 to April 2016

Preparatory year to a Tourism two-year course.

POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT

Regenesys Business School South-Africa
January 2014 to October 2015

A postgraduate diploma, Master's equivalent course for experienced professionals

NATIONAL DIPLOMA IN FINANCIAL INFORMATION SYSTEMS

University of Johannesburg
January 2009 to November 2012

IELTS

Language Lab Afrique du Sud
January 2009

Supplementary English Training scored 6.5

FORMATION D'ANGLAIS

ICPS Ghana
October 2006 to August 2007

English course
Proficiency level
Remark: Very good

BAC BG Economie

Complex scolaire privé la Martinière
October 2005 to July 2006

High School Diploma

Interests

  • Traveling: France, Morocco, Switzerland, Italy, Spain, Germany, South-Africa, Ghana,Togo, Benin, Namibia, Zimbabwe, The Democratic Republic of the Congo.
  • Volunteering: Solidarité Sida Paris, Kensaro Wiwa Paris, Probono.org SA, Stophungernowsa SA, Nelsonmandeladay SA, Rhema bible church SA, Festival de la création universitaire Angers, TTRA conférence Université d'Angers.
  • Rading: Ted Talk the official guide to public speaking, Contes des sages d'Afrique, Rosa Parks la femme qui a changé l'Amérique, Le nouveau manager minute, L'étranger, Prayer of Caleb, La bible, In my own name, Americana, I know why the caged bird sings, From Cape to Cairo, Purple hibiscus, Beauté parade, Racines Congolaises de la nouvelle Orléans, Memoirs of a gueisha, Eat pary and love, The absolute diary of a part-time indian, etc...
  • Commercials: Faces tv casting, Foxstar, Maggie advert, Dstv advert, short films, music videos...
  • Member of the university of Johannesburg for 4 years Member of the current of blackness university of Johannesburg for a year Djembe
  • Maison Astor https://prezi.com/1cypmi9gsuno/journey/ Destination Management Travel services