Natanael Kali Kulla
..
Positive thinker
cold headed
calm
love to read many kind of book of life
cold headed
calm
love to read many kind of book of life
33 years old
Experiences
Supervisor Operasional Contact Center project BTN
PT VADS Indonesia
August 2021
to February 2022
- Monitoring Floor Area
- Reaching KPI target
- Creating report for KPI achievements
- Creating report for attendance
Team Leader Operational Contact Center project Shopee
Teleperformance Indonesia
June 2020
to August 2021
- supervised 20 people and lead them to reach KPI target
- Creating attendance report
- Creating Team KPI report
Desk Control Operational Contact Center project Tokopedia
PT VADS INDONESIA
November 2018
to June 2020
- Monitoring incoming and outgoing email
- Make sure all customer service agent reach productivity target
- Creating attendance report based on TL report
- Creating productivity report
- creating incoming and outgoing email report
Shop Staff
Toko Enggal Jaya Kebumen
December 2017
to September 2018
Call Center XL 817
PT VADS INDONESIA
November 2016
to November 2017
- received incoming call
- handling customer problem through phone
- escalate customer problem if the problem cannot be handle by customer service tier 1
Skills
Soft Skill
-
Honest
Expert
-
Responsible
Expert
-
adaptable
Expert
-
Teamwork
Expert
-
Tolerant
Expert
-
Respect people
Expert
Computer Skill
-
Microsoft Excel
Advanced
-
Microsoft Word
Advanced
-
Microsoft PowerPoint
Advanced
Education
Informatic Engineering
Universitas Kristen Duta Wacana
August 2008
to June 2016
GPA : 3.21
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