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Professional Status

Unemployed
Available

About Me

Quick learner with a sharp, analytical mind. Self-motivated & organized; effective team player with excellent communication and interpersonal skills. Thrive in a deadline intensive environment, multi-task, perform under pressure and meet deadlines.

Mohamed Ahmed

Experience

Travel Consultant

Cozmo Travel / Air Arabia Group
April 2017 to June 2018
  • Diagnose the client’s specifications and wishes and suggest suitable travel packages or services.
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply Travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc).
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages.

HR Coordinator

Zain Telecommunication
November 2013 to November 2014
  • Redirect HR related calls or distribute correspondence to the appropriate person of the team.
  • Maintain records of personnel-related data (payroll, personal information, leaves) in both paper and the database and ensure all employment requirements are met.
  • Liaise with other departments or functions payroll, benefits.
  • Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in inquiries, issuing employment contracts.
  • Schedule meetings, interviews, HR events etc.
  • Coordinate training sessions and seminars.
  • Perform orientations, inquiries and update records with new hires.
  • Support other functions as assigned.

IT Technical Support

Nova Technology
September 2016 to December 2016
  • Firewall Products (Cyberoam) designs, configuration & monitoring.

Contact Center Agent

Zain
November 2013 to November 2014
  • Problem solving & handling inquiries.

IT Help Desk

Qatar Olympic Committee
March 2012 to May 2012
  • Provide troubleshooting and first-level diagnosis of IT problems.
  • Providing Prompt responses to IT questions from employees or customers.

IT Technical Support

Elrazi College of Medical & Technological Science
March 2011 to April 2011
  • Computer hardware & software maintenance.
  • Technical support duties.

Skills

  • Knowledge of firewalls (UTM) features & modules, IPS, E-mail security, web applications security.
  • Knowledge in the Installation, configuration and administration of CISCO IT infrastructure – CISCO switches and routers.
  • Remedy Action Request System, also know as Remedy or ARS, is a client-server trouble ticketing application used by organizations to track internal problems and customer-reported issues.
  • The charging & billing solution CBIO from enables the telecom service provider to offer additional billing flexibility to its subscribers.

Education

GSM Radio Network Quality Optimization

Exemplar Center for Engineering Training & Career Development
August 2016

Course

3G/2G Core Network Essentials

Exemplar Center for Engineering Training & Career Development
August 2015

Course

Amadeus Basic Reservation

Sudan Airways Training Centre
March 2014

Course

Basic Passenger Fares & Ticketing

Sudan Airways Training Center
March 2014

Course

Certification

Bachelor of Telecommunication Engineering

Future University
October 2007 to February 2011

Mobile Communication CDMA

Cairo University
July 2009

Course

Mobile Communication GSM

Cairo University
July 2009

Course