maxime moreno
- Contact me Contact form
Professional status Unemployed
Job/career Yes, I'm available
Quality: Internet Savvy
Creative thinker and autonomous, I wish to combine my technical knowledge and experience to analyse people’s needs. Being the point of contact between the business and internal/external IT specialists. I would aim to improve the position of web specialist as a service to the business.For further details drop me a message, I will call you back.
Professional experience
Technical Support Analyst
Hewlett Packard - Dublin - Ireland(December 2007 - August 2008)
Job details
- Used initiative to provide a professional service by ensuring that a problem is followed from initial contact to final resolution, in accordance with guidelines and procedures.
- Troubleshooting Customer queries and requests, utilising a Database.
- Developed technical expertise utilising tools (knowledge base, product testing) and external sources e.g. Internet sources
- Met target of answering and solving 80% of all customers' calls.
Company Description
- Business Support department - Hardware Company