Luc A.

Lepandou

Shift Supervisor

Shift Supervisor

Starbucks Coffee Company - Pomona, California - United States(Permanent contract - Since September 2004)

• Learning Coach - Assists with new partner training by providing guidance through training modules, positively reinforcing successful performance during practice shifts and giving respectful and encouraging coaching as needed.
• Cash Controller - Follows Starbucks operational policies and procedures, including those for cash handling and safety, cash management practices and cash register policies.
• Shift Lead - Acts with integrity, honesty and knowledge. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.