Diligent IT and API support technician with 5+ years of experience. Seasoned troubleshooting, multitasking and diagnostic skills to effectively meet and exceed customer expectations, able to work in a fast-paced environment and participate in adjustments. My goal is to add value and help every client I come across. My focus is to provide you with the best possible service. Technology moves me!
As a Tour Director with expertise in leading tours of 30+ people mainly in Western and South Europe, I have successfully managed a wide range of responsibilities to ensure a memorable and enriching travel experience for my clients. Here is a brief description of the key responsibilities I have undertaken:
•Managing tour logistics • Liaising with suppliers (Hotels, Restaurants, Guides etc.) •Keeping tour paperwork up to date •Providing educational commentaries •Leading fun and experiential activities •Ensuring the safety of all our travellers •Facilitating the inclusion of every person on your tour •Representing EF while on tour
Efficient and complete handling of IT issues generated via Hubspot
System monitoring ,documentation and reports
API Postman testing
Handle disputes between customers and service providers until resolved
Monitors and resolves system alerts, escalates critical issues, tracks parties until service is restored and dig deep into logs by collaborating with product and engineering teams to improve our products.
Provides a cloud-based API analytics trough Moesif which offers complete visibility into all of our API traffic, allowing us to track and monitor integrations, prevent revenue loss and mitigate risk.
• Research, recommend, configure and manage software configuration changes • Work with different business units to understand their needs software and all the problems they encountered, • Work with software vendors to resolve application issues, including short-term and long-term (root cause), • Solve bugs and application issues through regular testing, help desk tickets, and other methods • Provides access to files and folders, shared mailboxes, DLs, and more. • Onboarding and Training new employees • Major Incidents Handling
Applications and tools used: Active Directory, ITSM, SNOW, MS Office 365, Avaya Apps, Contact Pro, Cisco Apps, Teams, RDP, CyberArc, Citrix, Intune, Web-based applications
Develop and maintain business relations with all current or potential advertisers Seek out and target new advertisers and new business opportunities Prepare personal tenders for each client Meet and understand their needs, aims and objectives