Contact

Professional Status

Employed
Unavailable

About Me

Connect with me on LinkedIn using ► jan.popovic@hotmail.com
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I can deliver you:
• Reliable IT infrastructure
• Dynamic business operation
• PCI-compliant data security
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Experience

Manager Voice Engineering and Operations

Google
Since October 2011

Founder and Service Architect

My Hotel IT
May 2011 to September 2011

Director of Infrastructure

Kempinski Hotels
January 2009 to July 2011
  • Reporting to the corporate head of IT, 3 direct reports, leading distributed teams, managing vendors
  • >>> Main Duties
  • Overall responsibility for the company’s worldwide IT infrastructure, security, corporate office IT operation, central IT services and major projects.
  • Selection of technology and development of innovative company-wide and hotel IT infrastructure standards (networks, server and storage, OS, directory services, end-user equipment lifecycle management, asset management, email, file and print, security, service management).
  • Management of large-scale or complex technical projects.
  • Direct hands-on management of centrally hosted systems and networks.
  • Providing ongoing guidance to hotel openings and other hotel infrastructure projects.
  • >>> Achievements
  • Transformed the internal IT department into a structured, service-oriented and profitable unit, annual IT services revenue increased by 500% to €200k.
  • Developed a 5-year strategy for the group’s IT infrastructure with focus placed on leveraging cost-effective cloud offerings whilst maintaining regulatory compliance.
  • Developed a comprehensive set of operational and security-related policies.
  • Developed technical concepts and co-managed a worldwide implementation of the PCI-DSS (credit card) and BDSG (data privacy) security standards.
  • Designed company-wide technical standards for LAN (Cisco, HP) and WAN/VPN networks (WatchGuard firewall, Riverbed traffic optimisation), server and storage virtualization (VMware), Windows 2008/R2 and SuSE Linux server OS, Windows 7, application virtualization (Novell), cloud-based file servers (Nasuni) and patch/vulnerability management (Novell, Saint).
  • Outsourced company's VPN management to a 3rd party service provider
  • Managed the corporate IT support team servicing both internal customers as well as three joint-venture partners on a 24/7/365 basis consistently exceeding defined SLAs.
  • Initiated implementation of ITIL v3 compliant processes in Corporate IT.

Director Central Systems

Kempinski Hotels
January 2007 to December 2008
  • Reporting line to the corporate head of IT, 3 direct reports, leading distributed teams, managing vendors
  • >>> Main Duties
  • Overall responsibility for the company’s central IT services, in-house operated email, corporate office IT operation and major technical projects.
  • Development and maintenance of a central in-house systems hosting platform.
  • Implementation and integration of business applications (central revenue and distribution systems, Scala and Filosof accounting systems, MPC ERP system).
  • Overall responsibility for the company’s in-house operated e-mail infrastructure.
  • Management of third party vendor hosting agreements and SLAs.
  • Managing internal customer relationships and billing.
  • >>> Achievements
  • Architected and implemented a physical/virtual server hosting environment (Dell server HW, EqualLogic SAN, VMware, SuSE/OES Linux, Windows, HP, Riverbed and WatchGuard networking). Planned and transitioned 70 servers to a virtual platform and SAN. Implemented WAN optimization for fast access from remote locations. This enabled consolidation and rapid deployment of new systems in the enterprise with significantly improved integration and D&R. Annual income of EUR 600k+ transformed the internal IT department into a profitable cost center.
  • Negotiated an enterprise-wide agreement with Novell and consolidated groups licensing resulting into a 25% saving in license costs.
  • Developed a concept for an enterprise Web 2.0 collaboration and social networking platform (Novell Teaming /Vibe OnPrem) and co-deployed it to 1.000+ users.
  • Developed a Collaboration and Productivity training plan for end-users covering best practice collaborative use of e-mail, calendaring, task management, contact management, file sharing, development of internal P&Ps, blogs, discussions, internal announcements. Managed its world-wide roll-out via internal trainers and virally.
    This had lead to an enterprise-wide 6% productivity increase of knowledge workers.
  • Completed a company-wide (4.000 users) deployment of GroupWise 8 with mobility extensions (BlackBerry BES and Nokia IntelliSync).

Manager Central Systems

Kempinski Hotels
May 2005 to December 2006
  • Reporting line to the corporate head of IT.
  • >>> Main Duties
  • Responsible for the Corporate IT operation, company’s central systems (VPN, e mail, Intranet, FTP) and source of technical expertise for Regional IT Managers.
  • >>> Achievements
  • Built the technical side of central IT from nearly a green field.
  • Designed and implemented internal DNS infrastructure (SuSE Linux, Windows).
  • Designed and implemented a distributed LDAP authentication and authorization directory structure for central applications delivering a unified authentication experience, password self-service and an internal address book for 3.500 users (MS Active Directory, Novell eDirectory and Novell Identity Manager).
  • Transformed the company’s unstructured e-mail messaging system to an integrated and reliable e-mail platform. Standardised on Novell GroupWise and GWAVA, migrated 1.500 mailboxes to an internal central hosting facility.
  • Established the Corporate IT Helpdesk Support business function.
  • Implemented a comprehensive monitoring, script automation and alerting system.
  • Implemented a central anti-virus solution (Sophos) and a patch management solution (ZENworks)
  • Optimised and consolidated server backups (Backup Exec) .
  • Developed and deployed a standard Windows XP image.

Infrastructure Engineer

Hilton International
December 2003 to April 2005
  • Reporting to the Corporate Director of IT Infrastructure and Standards.
  • >>> Main Duties
  • Support with development of technical standards and managing global projects.
  • Providing 2nd line support to regional IT Managers and field-distributed sales team.
  • Project-management of laptops replacement for worldwide distributed sales agents.
  • >>> Achievements
  • Co-designed, managed pilot testing and supported implementation of a global scope antivirus solution for 350 NetWare, 250 Windows and 12.000+ Windows workstations.
  • Designed and deployed the MS SUS Windows patch management solution across the chain (250 Windows 2003 servers, 8.000 Windows 2000/XP workstations).
  • Developed Windows XP installation and configuration standards.

IT Manager

Hilton Prague
October 1999 to November 2003
  • >>> Main Duties
  • Overall responsibility for the hotel 24/7 ICT operation in 4 staff.
  • >>> Achievements
  • Restructured the IT department into two functional sections: Projects and Operations. Significantly improved work efficiency and support quality.
  • Project managed the technical implementation of Oracle Financials 10.7.
  • Project managed the “Guest High-speed Internet Access” system implementation. Achieved Internet sales net profit multiplication by a factor of 6.
  • Invented and together with the local ISP (GTS) implemented a concept of a tiered Internet billing. Consequently adopted by other ISPs offering on-demand line capacity to congress customers. This put Hilton Prague 1 year ahead the local competitors.
  • Programmed an interface between the Micros 8700 POS system, Fidelio v6.20 PMS system for financial reporting to Oracle Financials v10.7.
  • Being recognised for technical capabilities, became a member of a 7-head virtual team developing system standards and conducting major worldwide IT server and network installations and upgrades.

Assistant IT Manager

Hilton Prague
February 1997 to September 1999
  • >>> Achievements
  • Developed Y2K Compliance test and HW Inventory custom software applications for Hilton Prague and the C&EE region.
  • Oct 97 - Nov 97 - Acting IT Manager in charge of IT in 3 Hilton hotels in London.
  • Awarded “The best employee of March 98”.

Waiter & Bar-tender

KHB Ltd.
May 1996 to September 1996

Skills

  • infrastructure, service management, solutions
  • itil, service strategy, service design, service transition, service operation, continual service improvement
  • product management, service portfolio, service catalogue, sla
  • support, helpdesk
  • remote access
  • office it
  • datacenter hosting, shared service center, shared services
  • cloud computing, iaas, paas, saas, as a service, cloud security
  • service, SoA
  • servers, server hardware
  • storage, SAN
  • virtualisation, virtualization
  • enterprise
  • monitoring, alerting
  • backup, disaster and recovery, d&r, business continuity
  • network, lan, wan, firewall, wireless, mobile, vpn, converged, convergence
  • vulnerability
  • patch management
  • SIEM, security logging, log server
  • email, smtp, pim
  • telephony, voice, pabx, pbx, voip, sip
  • im, instant messaging
  • mobile messaging, mobility, blackberry, bes, rim, nokia intellisync
  • collaboration, web 2.0, social, calendaring, task, contact
  • standards, policies, procedures, sop, documentation
  • governance
  • risk, audit
  • pci dss, credit card security, payment card industry, pci compliance
  • data security, privacy
  • management, leadership, leader, coaching, coach
  • vision, visionary, strategy, strategic
  • results, effective, performance, kpi
  • hiring, people management, team, business objectives, employee evaluations
  • vendor relationship outsourcing outsourced contract
  • budget
  • project, migration, change, consolidation, productivity, plan, planning, process
  • founder, enterpreneur, evangelist, passionate
  • linux, script, bash, shell, vbs, vba
  • novell, suse, netware, groupwise, edirectory, idm, identity manager, iam, access, teaming, vibe onprem, oes, open enterprise server, certificate server, datasync, sentinel, cmp, compliance management platform
  • 2x
  • hp, proliant, procurve
  • microsoft, windows, office, active directory, ad, mssql, iis
  • vmware, vsphere, esx
  • dell, poweredge, equallogic
  • watchguard, wsm
  • riverbed, steelhead
  • cisco, asa
  • sophos, endpoint security and data control
  • symantec, backup exec
  • gwava, reload
  • oracle financials
  • apache, mysql
  • saint
  • hostmonitor
  • micros fidelio opera
  • infor, mpc, performance management pm
  • it, information technology, communication, ict, telecommunication, technical
  • hospitality, hotels, resorts, lodges, spas
  • czech (mother tangue)
  • slovak (mother tangue)
  • english (fluent)
  • french (intermediate)
  • german (basic)
  • specialist, expert
  • consulting, consultant
  • cio, cto, vp, director, manager, senior, head, team leader, executive
  • architect, designer, engineer
  • corporate, worldwide, global, international
  • regional, area
  • europe, emea, eame, eu
  • geneva, geneve, leman, lausanne, nyon, vaud, suisse, switzerland
  • prague, czech republic

Education

B.Sc.

University of Hradec Králové
September 1999 to June 2003

Information Technology and Management

College

Secondary Hotel School Podskalská, Prague
September 1992 to June 1996

Hospitality management, Graduated with Honours