I am confident, very ambitious and motivated sales and customer professional with 5 years experience in hospitality with well respected international brands. Proven records of delivering %100 continuous results in shop calls and sales targets. according to the brand standard.Great team player in motivating the team, listening to them, helping and training every month or when needed. Great comments from the guests in how dealing with their requests with special care according to their needs because of the exceptional service they receive. Assure to create work environment where the needs of our customers and us are met.
Assist the Front Office Manager in ensuring the smooth and efficient overall day-to-day
Operations of the Front Desk.
Oversee Bell and Door staff in the absence of their department head.
Provide excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.
Ensure department adherence to company policies, procedures and standards to ensure that Guest expectations are exceeded.
Assist in providing staff with ongoing coaching, training and development.
Prepare reports; handle special projects and assignments as required.
Extend personal service and attention to all guests, with particular emphasis.
Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities.
Maintain and update guest history profiles through the Opera guest profile system.
