Elena Beurdeley
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Professional StatusEmployed
Job/Career Unavailable
Business & Relationship Marketing Manager EMEA at IHG
Welcome to my web-CV!Currently based in Singapore, I am aspiring to become an influential Digital Marketer in the travel & leisure or hospitality industry.
I have spent the last 3 years building my knowledge and sharpening my expertise of B2B and B2C CRM & loyalty programs. Passionate about understanding the ever-changing rules of customer lifecycle and customer engagement in the digital environment, I have developed and tested highly customized, data-driven marketing activities across paid, owned and earned media. During this time, I also gained experience in successfully growing & managing teams as well as implementing new ways of working.
Beyond this my previous roles have been in managing events, business centre and front desk operations in luxury hotels in the UK & Europe. These experiences have taught me to be adaptable, proactive and the significance of team work.
I am keen to network with fellow Digital Marketers in AMEA (Asia Pacific, Middle East and Africa) in order to exchange and challenge ideas on how to leverage consumer insights from online data in campaign planning and increase RODMI (return on digital marketing investment).
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Professional Experience
Marketing Manager (Social, CRM, Online)
AsiaRooms.com (TUI AG) - Singapore - Singapore(Full-time - Since September 2010)
- CRM programme development
Digital marketing campaigns planning & reporting
Social Media Strategy for Asia
Content Planning
Mobile app marketing
People management
Business & Relationship Marketing Manager EMEA
IHG - Denham - United Kingdom(Full-time - November 2009 - June 2010)
- Management of two key B2B loyalty programmes including P&L responsibilities across 20 countries and 410 hotels in EMEA
- Programme expansion - directions & support to local marketing teams
- Systems enhancement and functionality upgrades
- Revenue driving through customer acquisition and retention activities
- Development and implementation of external and internal communications plan to improve engagement
- Key stakeholder relationship and agency management
- Management & coaching of one direct report
Business & Relationship Marketing Executive EMEA
IHG - Denham - United Kingdom(Full-time - March 2008 - November 2009)
- Managing day to day operations of two B2B loyalty programmes across EMEA
- Websites enhancement and development
- Internal and external communications management
- Execution of BTL tactical activities
- Programme expansion support
Business Centre Team Leader
InterContinental London Park Lane - London - United Kingdom(Full-time - October 2006 - February 2008)
- Conducted the re-opening the Business Centre
- Designed and implemented a TQM process
- Developed strategic partnership with secretarial services, translations and mobile phone rental companies
- Completed month end revenue reports and suggested realistic strategies to optimize profit
- Coordinated operations of IHG board meetings
- Two direct reports
Education
EBP International
Bordeaux Ecole de Management - Portsmouth University (September 2002 - June 2006)
- Diplomas:
- BA (Hons) in European Business 2.1
- Diplôme de l'école Multinational des affaires
Skills
Business Skills
- Digital Marketing
- CRM, loyalty
- Social Media
- Strategic & tactical marketing planning and implementation
- e-Commerce
- Travel & Tourism
Languages
- French - Fluent
- English - Fluent
- Spanish - Advanced
- Italian - Intermediate
- German - Beginner
Personal Skills
- Great presentation and networking skills
- Excellent project management skills
- Ability to work in fast paced multi-cultural environment
- Passion for hotel industry
- Personal drive
- Highly enthusiastic