Edward 'Ted' Hardy
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Professional Experience
Director, Digital Technology, Innovation & Integration
Papa John's International - Louisville, KY - United States(Full-time - Since August 2012)
- Defining company strategy for how our stores, franchisees, corporate teams and customers would interact with the company via mobile devices
- Defining company strategy for how we collect and analyze metric and machine data from our eCommerce and point of sale applications
- Defining company strategy for eCommerce, card present and mobile payments with an emphasis on planning for EMV liability shift and tokenization
- Built & managed the 'Tech Test' process to use internal resources to evaluate and select enhanced user experiences and technology purchase decisions
- Defined & implemented the review and recommendation process for mobile application enhancements
Senior Manager, Business Solutions
Papa John's - Louisville, KY - United States(Full-time - January 2008 - August 2012)
- Managed a team of 35+ Business Analysts & Quality Assurance professionals responsible for over 3,000 restaurant locations and our eCommerce platform
- Managed the process to create an instore test network that mimicked the interaction between store systems and above store systems
- Managed the elicitation process for all aspects of the internally developed, proprietary restaurant management and eCommerce systems
- Facilitated the creation and care of multiple new test labs for legacy and next generation restaurant management systems
- Managed relationships with third party vendors who provided card and check processing services to store locations
- Supported over 600 franchisee groups in multiple countries and all 50 states
- Created and presented continuing education for all business analysts in the Information Systems division
- Responsible for hiring, promotion and performance reviews for analysts in the Business Solutions department
- Managed departmental budgets for multiple teams and vendors
VP of Marketing & Communication
International Institute of Business Analysis - Louisville, KY - United States(Volunteer Work - June 2009 - April 2011)
- Managed chapter website, email communication, Facebook and LinkedIn accounts
- Primary point of contact for inquiries as to the chapter's functions and activities
- Managed relationships between the chapter and local recruiting firms and training companies
- Planned outreach campaigns to attract and retain membership
- Planned monthly chapter meetings
- Recruited speakers from across the country to speak at chapter events
Business Systems Analyst
Papa John's International - Louisville, KY - United States(Full-time - January 2007 - January 2008)
- Elicited requirements covering all aspects of store restaurant operations across the United States, Canada and several Caribbean island countries
- Participated in project prioritization and viability assessments
- Provided support to corporate departments that relied upon data created from store operations
- Provided 3rd level support to over 2,700 restaurant locations and over 50,000 team members
- Created functional system designs for internally developed restaurant management system
Senior Consultant
Oracle - Versailles, KY - United States(Full-time - May 2006 - November 2006)
- Performed high level requirements elicitation and solution design for clients
- Helped create solution blueprints for multi-phase global rollouts
- Provided process and technical support to Sales Teams
- Served clients in the Financial, High Tech and Manufacturing industries
