Edward 'Ted' Hardy
Technology Innovator, MBA, CBAP
Business Analysis
Quality Assurance
Project Management
User Experience Design
Innovation
47 years old
Driving License
Versailles (40383) United States (Kentucky)
Employed
Open to opportunities
The reason I work is to make other people's lives better, by changing the way they do their work or the systems they use to do their work. It is these kinds of improvements in people’s lives that I believe enables them to go out and exceed their customer’s wildest expectations.
Director, Development & Digital
KFC
Since September 2014
Full-time
Louisville
United States - Kentucky
Senior Director, Digital Technology, Innovation & Integration
Papa John's International
August 2012
to September 2014
Full-time
Louisville
United States - Kentucky
- Defining company strategy for how our stores, franchisees, corporate teams and customers would interact with the company via mobile devices
- Defining company strategy for how we collect and analyze metric and machine data from our eCommerce and point of sale applications
- Defining company strategy for eCommerce, card present and mobile payments with an emphasis on planning for EMV liability shift and tokenization
- Built & managed the 'Customer Experience Review' process to use internal resources to evaluate and select enhanced user experiences and technology purchase decisions
- Defined & implemented the review and recommendation process for mobile application enhancements
Senior Manager, Business Solutions
Papa John's
January 2008
to August 2012
Full-time
Louisville
United States - Kentucky
- Managed a team of 35+ Business Analysts & Quality Assurance professionals responsible for over 3,000 restaurant locations and our eCommerce platform
- Managed the process to create an instore test network that mimicked the interaction between store systems and above store systems
- Managed the elicitation process for all aspects of the internally developed, proprietary restaurant management and eCommerce systems
- Facilitated the creation and care of multiple new test labs for legacy and next generation restaurant management systems
- Managed relationships with third party vendors who provided card and check processing services to store locations
- Supported over 600 franchisee groups in multiple countries and all 50 states
- Created and presented continuing education for all business analysts in the Information Systems division
- Responsible for hiring, promotion and performance reviews for analysts in the Business Solutions department
- Managed departmental budgets for multiple teams and vendors
VP of Marketing & Communication
International Institute of Business Analysis
June 2009
to April 2011
Volunteer Work
Louisville
United States - Kentucky
- Managed chapter website, email communication, Facebook and LinkedIn accounts
- Primary point of contact for inquiries as to the chapter's functions and activities
- Managed relationships between the chapter and local recruiting firms and training companies
- Planned outreach campaigns to attract and retain membership
- Planned monthly chapter meetings
- Recruited speakers from across the country to speak at chapter events
Business Systems Analyst
Papa John's International
January 2007
to January 2008
Full-time
Louisville
United States - Kentucky
- Elicited requirements covering all aspects of store restaurant operations across the United States, Canada and several Caribbean island countries
- Participated in project prioritization and viability assessments
- Provided support to corporate departments that relied upon data created from store operations
- Provided 3rd level support to over 2,700 restaurant locations and over 50,000 team members
- Created functional system designs for internally developed restaurant management system
Senior Consultant
Oracle
May 2006
to November 2006
Full-time
Versailles
United States - Kentucky
- Performed high level requirements elicitation and solution design for clients
- Helped create solution blueprints for multi-phase global rollouts
- Provided process and technical support to Sales Teams
- Served clients in the Financial, High Tech and Manufacturing industries
- Blogging
- Novel Writing
- Business
- Economics
- Science Fiction / Fantasy
- Biographies
- Military History
- Requirements Elicitation
- Functional System Solutions
- Enterprise Analysis
- Requirements Communication
- System Validation
- Requirements Planning
- Goal Achievement
- Hiring
- Reviews
- Serena Prototype Composer 2009 R1
- iRise Professional Edition
- Kentuckiana Toastmasters Chapter
- Louisville IIBA Educational Track Presentations
- Business Analysis Training for Papa John's International
- Siebel - 7.0, 7.5, 7.7, 7.8, 8.0
- Tibco 5.x Administration
