Claudia Kahlmeier
Hospitality & tourism all-rounder
Restaurant Manager & Barista
Receptionist
Activity Manager
Paramedic
Outdoor & nature enthusiast
35 years old
Driving License
Saariselkä Finland
Professional Status
Available soon
Open to opportunities
About Me
After falling in love with Finnish Lapland several years ago I am currently working my fourth season in the Arctic wilderness near Saariselkä.
In my free time I love the explore the surrounding nature and National parks through hiking, biking and canoeing.
In my free time I love the explore the surrounding nature and National parks through hiking, biking and canoeing.
Experiences
Activity Manager
Wilderness Hotel Muotka
Since November 2021
Full-time
Saariselkä
Finland
- Booking and organizing activities and activity schedules for our guest including special occasions, events i.e. proposals, anniversaries or group events
- Creating and managing work schedules while supervising a team of 10 guides
- Maintaining a safe and healthy work environment by enforcing safety standards and complying with legal regulations
- Supply management and monthly inventory of the restaurant
- Coordination with suppliers
Front desk receptionist
Wilderness Hotel Muotka
June 2021
to October 2021
- Reservation management and handling of booking request
- Performing all check-in and check-out tasks
- Booking and organizing activities for our guest including special occasion, events i.e. proposals or anniversaries
- Organizing and supervising the housekeeping
- Serving guests in the á la restaurant Tuisku
Waitress
Gasthaus Richisau
April 2021
to June 2021
Temporary Work
Glarus
Switzerland
- Waitressing in the a'la carte restaurant of the hotel that serves up to 80 people
- housekeeping
- Checking in and out of hotel guests
Waitress/ Front desk receptionist
Wilderness Hotel Muotka
December 2020
to January 2021
Temporary Work
Saariselkä
Finland
- Preparing and serving a breakfast buffet for up to 80 guest including warm dishes
- Serving guests in the new a'la carte restaurant Tuisku
- Checking in and out hotel guests
- Handling guest and booking requests
Front desk receptionist/ Guide
Wilderness Hotel Muotka
November 2019
to March 2020
Temporary Work
Saariselkä
Finland
- Reservation management and handling of booking request
- Performing all check-in and check-out tasks
- Booking and organizing activities for our guest including special occasion, events i.e. proposals or anniversaries
- Gaining experience as a second guide on hotel activities such as ice-fishing trips to the national park Urho Kekkonen, snowshoeing, skiing, snowmobiling activities, aurora hunting trips and Santa Claus visits
- Supply management and monthly inventory of the restaurant
- Organizing and supervising the housekeeping
Front office manager
Brilliant Apartments
July 2019
to October 2019
Temporary Work
Berlin
Germany
- Welcoming and checking-in our guests
- Managing reservations
- Handling special guest enquiries
- Processing payments and accounting
- Organizing and supervising the housekeeping
Barista
Röststätte Berlin
June 2019
to October 2019
Temporary Work
Berlin
Germany
- Taking, preparing and serving specialty coffee orders
- Customer service
- Preparation of small snacks
- Supply management
- Monitoring of hygiene standards
Shiftmanager restaurant
Wilderness Hotel Muotka
December 2018
to April 2019
Temporary Work
Saariselkä
Finland
- Coordination of the restaurant and bar team in a hotel restaurant with up to 150 guests
- Keeping the financial record
- Supply management
- Introducing new structures and organization of the bar
- Training of the employees
Restaurant manager
Krone Kitchen & Coffee
January 2015
to November 2018
Full-time
Berlin
Germany
- Coordinating front of house with back of house
- Hiring, training, supervising and motivating a 20 member team, with the purpose of integrating talented individuals into a team capable of fulfilling all customer and company expectations with regard to service, food safety and restaurant cleanliness
- Keeping financial record, budgeting, handling administration and paperwork as well as supply management
- Creating seasonal drink and food menus in cooperation with the chef
- Providing customer service, engaging with public and reservation scheduling
Barista/ Waitress
Krone Kitchen & Coffee
May 2013
to January 2015
Part-time
Berlin
- Taking and serving food and beverage orders
- Handling cash and credit transactions
- Preparing beverage orders
- Staff planning and supply management
Shopmanager
MHCC Capital Concept GmbH “Einstein Kaffee“
August 2012
to May 2013
Full-time
Berlin
- Training and supervising a team of 6-10 employees
- Supply management
- Keeping financial record
- Staff planning
Education
Restaurant specialist
Hotelfernschule Poppe+Neumann
Since June 2021
Online part-time studies at awarded distance learning school Poppe + Neumann
Paramedic
Johanniter Akademie
May 2010
to May 2011
Vocational training that concluded with a state examination.
Higher Education Entrance Qualification (Abitur)
Heinrich-Schliemann Gymnasium
May 2008
Skills
Languages
-
German: Native
Expert
-
English: Near Native
Advanced
-
Finnish: Near Native
Advanced
-
Spanish: Beginner
Notions
-
Dutch: Beginner
Notions
Soft Skills
- Leadership and organization
- Flexibility and problem solving
- Interpersonal communication
- Team building
Licenses
- German hygiene card for working with food
- Finnish alcohol serving license/ hygienepass
- International driving license for sport-boats/inland waters and at sea
- EA1-first aid certificate
Coffee & Cocktails
- Since 2018 working as a freelance bartender and barista for events, exhibitions and private parties in Europe
Interests
Sports
- Active horseback rider since I was 7 years old
- Practiced gymnastics for several years including teaching younger gymnasts as a volunteer
- Sailing
- Hiking and canoeing
Travel
- particularly interested in Scandinavian countries and culture
- Worked from 2006-2010 as a volunteer for the DFG "Deutsch-Finnische-Gesellschaft" (German-Finnish Society) and organized student exchanges between Finland and Germany
- Spent from 2005-2006 a year as an exchange student at a high-school in Salo, Finland
- Already travelled: Italy, Belgium, Netherlands, Norway, Sweden, Finland,Denmark, Poland, Czech Republic, Slovakia, Croatia, Morocco, Tunisia, Egypt, Austria, Malta, Slovenia, Fuerte Ventura, United Kingdom and Greece.
