Christopher Grove
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Professional statusConsultant
Job/career Open to opportunities
Overview of my experience.
L'ANALYSE FONCTIONNELLE ET LA MISE EN PLACE DE SOLUTIONS ADAPTEES AU CONTEXTES METIERS.D'origine britannique et diplômé d'une école de commerce française, j'ai plus de dix ans d'expérience professionnelle en France, dont huit dans les systèmes d'informations. Si vous souhaitez d'avantage d'informations en français, je vous invite à télécharger mon CV en français (en haut à droite).
Je reste à votre disposition entière si vous souhaitez des informations complémentaires concernant mes expériences professionnelles.
Aujourd'hui je cherche à participer à des projets Microsoft Dynamics AX 2009 en tant que consultant. Contactez-moi au: grove.christopher@gmail.com.
BUSINESS ANALYSIS & IMPLEMENTATION OF SOLUTIONS ADAPTED TO FUNCTIONAL CONTEXTS.
British and bilingual, I have more than 10 years of professional experience in France (8 years specialised in information systems) and a Master's degree from a French business school.
I have a pragmatic and global vision of customer relationships thanks to my knowledge and experience of the following business processes and solutions implemented to facilitate and rationalise them::
- Quote To Cash
- Fulfillment
- RMA
- Credit Management
Functional analyst for information systems used in these business processes:
- Microsoft Dynamics CRM,
- Microsoft Dynamics AX 2009,
- PeopleSoft (modules: Order Management, Inventory, Billing, Accounts Receivable),
- Wilogs (a French Transport Management System)
- Teklogix scans
Today, I'm looking to participate in Microsoft Dynamics AX 2009 projects. My aim is to leverage my extensive ERP experience as a functional consultant on this system. Please don't hesitate to contact me at this e-mail address: grove.christopher@gmail.com .
Please don't hesitate to get in touch with me if you would like further details of my experience.
Education
Diplôme de l'ESSCA
Ecole Supérieure des Sciences Commerciales d'Angers (January 2001 - December 2004)
- Master's degree from a French business school.
Management, marketing, strategy, finance.
BA Joint Hons, French & History (2:1), French and History
University of Wales, Bangor (October 1993 - June 1997)
Professional experience
Consultant
Point Base SA - Guyancourt - France(Permanent contract - Since October 2009)
- Participate in and manage Microsoft Dynamics CRM 4.0 and Microsoft Dynamics AX2009 implementation projects as a project manager or functional consultant for customers in industries such as:
- Magazine publishing,
- Training,
- Management consulting,
- The renting of rooms for PR events and training sessions,
- Plasturgy,
- Advertising,
- Externalised sales forces.
Analyse the business needs of our customers and adapt the CRM to their professional context in order to resolve their customer relationship management problems.
Undertake gap analysis.
Write functional specifications.
Conceive communications plans to facilitate change management.
Train end users. - Current project: Le Groupe Holder
Role: IT Project manager.
Client’s activity: Retail of luxury cakes, food and other goods.
Main project: Implementation of the Dynamics AX 2009 CRM module for the sales team of Ladurée.
Collected the functional needs of the sales management team.
Defined the target sales business processes.
Proposed solutions based on both the standard functions of the CRM module and custom developments.
Animated the project scope decision meetings and setup workshops.
Managed the planning and the resources.
Sales & Marketing Analyst
NEC Computers SAS(August 2007 - June 2009)
- Functional expert for the ERP PeopleSoft V8 (modules : Order Management, Inventory, Billing, Accounts Receviable) et Microsoft Dynamics CRM V3.
Define new business processes with the Credit Manager to improve the credit management and payment recovery.
Successfully implemented a Europe wide payment recovery outsourcing solution.
Undertake a preparatory study for an upgrade to Microsoft Dynamics CRM V4 and the installation in a test environment.
Deploy a solution for converting quotations from a proprietary quotation tool into orders in PeopleSoft: 13284 orders created and invoiced with this method so far.
Participate in a project reintegrating the sale and shipment of spare parts and implement :
- a new Business Unit to facilitate Italian sales taking into account Italian fiscal restrictions.
- the integration into PeopleSoft of transporters’ proprietary processes for generating and printing tracking numbers, shipping labels and manifests and sending manifests via FTP.
Support, analysis of functional requirements, definition of specifications and setup of PeopleSoft, Microsoft Dynamics CRM, a proprietary quotation management tool, a product management application and product configurator.
Module Manager
NEC Computers SAS(June 2003 - August 2007)
- Functional expert for the ERP PeopleSoft V8 for the Marketing, NEC’s European Sales Offices, Order Management, Traffic, Inventory Control, Credit Control and Accounting departments.
Participate in the conception of a new fulfillment business process and manage the corresponding setup and tests as part of a project to legally divide NEC Computers International into 2 companies: on average 34576 picking plans shipped per year using this process.
Implement new:
- inventory Business Units and cross functional processes for the relocation of a loan centre and the resale of refurbished hardware
- sales Business Units and management of Belgian environmental taxes
- functions to improve inter Business Unit stock transfers and facilitate order preparation and shipment.
Manage the order entry, order management, shipping and invoicing processes in the information systems.
Ensure that the month end financial closing procedures are applied correctly in the information systems.
Organize the support for the transport management and product management systems.
Create queries to facilitate direct marketing, sales reporting and customer relationship management for the European sales offices.
Define and optimize procedures and work instructions to improve order creation and management
Present and explain new functions to users.
Functional Trainer & Technical Writer
NEC Computers International(September 2001 - May 2003)
- Improved data quality and empowered end users during 2 phases of the PeopleSoft 8 ERP implementation and the stabilisation project.
Delivered training and transferred functional knowledge on PeopleSoft and other systems. 950 users trained in France and Great Britain and for NEC and subcontractor teams.
Organise and analyse an audit of the training needs of 530 users.
Provide functional support in NEC’s French distribution centre following implementation.
Write user guides and create functional training material on the following PeopleSoft modules: Billing, Inventory, RMA, Purchasing and Procurement.
Skills
Autre
- CRM - I have more than 3 years experience with Microsoft Dynamics CRM as well as leveraging precise customer data in an ERP to facilitate customer relationship management and cross-selling at different stages of the customer life cycle for sales and customer service teams. My global view of the customer lifecycle means that I have a unique understanding of how to add value to customer relationship management.
- ERP - I have 9 years experience with the ERPs Dynamics AX 2009 and PeopleSoft over the full Quote To Cash business process, taking into account the following functional fields: Order Management, Logistics and Traffic Management, Billing and Credit Management and Payment Recovery. My business analyst roles have allowed me to learn the contexts of each of these jobs and implement IT solutions that have facilitated, automated or rationalised them, therefore providing pragmatic solutions for the user teams.
- PROCESS MAPPING - The first step in the implementation of a pragmatic solution that solves a problem in it's context. I firmly believe that a problem can only be solved once the context is understood, and have therefore used process mapping repeatedly in functional analysis.
- IMPLEMENTATION OF NEW BUSINESS PROCESSES - Whether implementing an evolution in an IT system or as a solution to improve the usage of current tools, I've implemented cross-functional business processes in diverse functional contexts.
- EMPOWERMENT OF OTHERS THROUGH KNOWLEDGE TRANSFER - I have 2 years experience as a functional trainer on the PeopleSoft ERP, creating business process based training material and animating training sessions on diverse modules and subjects (Billing, Inventory, PO, RMA).
- INTERNATIONAL PROFILE: BILINGUAL FRENCH & ENGLISH - I have more than 10 years experience working in a French speaking environment and have earned a Master's degree from a French business school.
- Micrososft Dynamics AX 2009 - I've worked on 2 AX 2009 projects: a finance implementation project as a trainer and support for UAT testing and project implementing the CRM module. I've followed these official Microsoft training courses: 09147 Microsoft Dynamics AX 2009 - Finance I, 09148 Microsoft Dynamics AX 2009 - Finance II, 09150 Microsoft Dynamics AX 2009 - Trade & Logistics I, 09154 Microsoft Dynamics AX 2009 - Trade & Logistics II
