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Infos

Contact

Professional Status

Employed
Available

About Me

Seeking for a challenging position in a dynamic organization with professional work environment and opportunity to develop my knowledge and expertise in my chosen career.

Camille Pronto

Experience

Assistant Team Leader

Dubai First - FAB
Since October 2013
  • Handles complaint and escalation calls
  • Maintains the efficiency of the service by monitoring all requests of the contact centre
  • Up-selling Financial products like Credit Card Loan and Insurance to the specified target customers/segments
  • Responsible to monitor Company revenue to meet monthly sales target
  • Monitor calls of subordinates to improve and maintain the quality of service
  • Prepares product and process presentations
  • Handles High-end, VIP Royale clients for their requests and queries
  • Supervise agents to ensure that the daily responsibilities are accomplished within assigned work shift
  • Prepares and analyze reports to identify the Contact Centre's performance
  • Manage the floor to achieve the Centre's Service Level

Senior Service Recovery Agent

Teleperformance Philippines – Telstra, Bigpond
October 2010 to September 2013
  • Manage Customer Complaints & Escalations
  • Subject Matter Expert, Acts as coach and mentor to all subordinates and newly hired representatives
  • Gather and Analyze Data Reports by identifying opportunities
  • Provides up training to all agents & supervisors with new products/processes
  • Creates Educational Learning Plan for Process Improvements

Technical Support Representative

Teleperformance Philippines – Telstra, Bigpond
February 2010 to October 2010
  • Trained to handle Inbound and Outbound calls supporting Technical Issues with the ADSL, Cable and HSDPA Internet connection, Email and Basic Computer problems
  • Handles Billing and Account Activations Concerns
  • Schedule & Dispatch technicians onsite

ER Nurse

Rizal Provincial Government - Angono General Hospital
February 2009 to June 2009
  • Performs triage during an Emergency Situation
  • Insert/Remove Intravenous and Foley Catheters
  • Administer medications orally and thru injections
  • Assists Surgeon on a major or minor procedure/surgery
  • Admit/Discharge patients

Education

Bachelor's of Science in Nursing

Unciano College
2004 to 2008

License of Nurse 2008

Skills

  • Can work effectively and efficiently as an individual with or without supervision
  • Skillful in time managing and have the initiative to do best
  • Highly organized, accurate in performing tasks and reports
  • Skilled in MSOffice (Word, Excel, PowerPoint others), Internet and Email Client Applications
  • Excellent knowledge in performing basic computer troubleshooting steps
  • Extensive knowledge about the use of internet and social media pages
  • English
    Proficient in oral and written communication skille
  • Tagalog
    Native Language