Contact

Professional Status

Employed
Open to opportunities

About Me

- Fluent in English and Spanish.

- Assistant to President of travel agency in Cancun, Mexico.

- Excellent communication skills demonstrated by ability to work with people of diverse backgrounds.

- Organized groups of travelers with 150+ people in Cancun, Mexico.

- Consistently praised in sales performance.

- Diverse hotel experience in different positions (front desk, guest attendant, valet services, etc).

- One year hospitality studies and internship in related field.

- Outgoing, personable, organized, detailed, goal-oriented, responsible, driven.

-Energetic and with endurance to work extended hours as required and to meet and exceed guest and customer expectations for friendly and professional service.

Experience

Guest Service Agent

Conrad New York
Since March 2014
  • Assisted with Front Desk, Pre-Arrival, Bell Services, and Food and Beverage operations to ensure a world-renowned guest experience
  • Developed initiatives to further improve guest service, training, and operations within the entire property

Front Desk Clerk

Holiday Inn
November 2012 - April 2013
  • Responsible for checking guests in and out of the hotel ; manage using Opera Software.
  • Issue room keys, pamphlets, discount cards, etc.
  • Support guest inquiries, handle guest requests and resolve complaints.
  • Balance accounts and conduct nightly audits.
  • Keep records of room availability and guests' accounts.
  • Establish customer payment methods and process payments.

Base Leader

Punta Mita Expeditions
April 2012 - September 2012
  • Open and close the activities center at the St. Regis Punta Mita Resort.
  • Develop new clients and maintain/upgrade existing clients.
  • Close sales.
  • Act as a liaison between the company and the St. Regis Resort.
  • Handle all schedules, filing, and other administrative duties.
  • Ensure that the activities center runs smoothly on a day to day basis and that all activities are completed on schedule.
  • Create a special and unique experience for each guest.
  • Work both independently and as a member of a team, as necessary.

Sales Associate

Jelly Fish
July 2011 - April 2012
  • Assist customers in all aspects of sales related to the store's products and services.
  • Responsible for maintaining store organization and safety.
  • Maintain in-depth knowledge of the company's offerings and communicate with customers about their value and attributes.
  • Maintain knowledge of cataloging and inventory techniques.
  • Handle all transactions and cash register duties.
  • Responsible for opening and closing of the store.

Sales Representative and Operator

Lastminute Travel Agency
December 2010 - June 2011
  • Strong travel coordination skills.
  • Communicate effectively with people of all ages and cultural origin.
  • Ensure all bookings & reservations are processed accurately.
  • Be on-call at all times and multi-task activities as required.
  • Handle high numbers of incoming calls from direct customers and travel clients.
  • Filing, photocopying and general administrative duties.
  • Advise clients on travel-related matters (such as visas & passports).
  • Coordinate flight schedules between the agency and airlines.

Night Auditor

RRDF Suites Hotel
July 2010 - December 2010
  • Maintain a professional attitude and exhibit effective time management skills.
  • Provide guests with fast, friendly and efficient service.
  • Organize, book and cancel reservations as needed.
  • Expertise with the hotel's Property Management computer system.
  • Assist supervisor/managers with any of their tasks.
  • Create a special and unique experience for each guest.

Banquet Server

Hotel Panamericano
March 2009 - June 2009
  • Serve food and beverage at various events.
  • Provide excellent customer service and maintain a professional demeanor.
  • Interact with guests and create a special dining experience.
  • Place food servings on plates and trays according to instruction.
  • Abide by health regulations and maintaine cleanliness throughout events.
  • Serve in a quick and efficient manner.

Valet and Bell Service

Plaza Real Suites Hotel
December 2008 - March 2009
  • Escort incoming hotel guests to rooms, assisting with hand luggage.
  • Park vehicles and store keys
  • Offer information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
  • Deliver packages, suitcases, and trunks.
  • Inspect guest’s room to ensure furnishings are in order and supplies are adequate.
  • Keep a record of calls for service.

Education

Tourism and Hotel Management

Dr. F. Leloir Institute Rosario, Argentina
March 2008 - March 2009

Completed one year hospitality studies

High School

Economics and Management Organizations, Buenos Aires, Argentina
March 2002 - December 2007

High School Diploma

Skills

  • Spanish (Native)
  • English (Fluent)
  • Portuguese (Basic)
  • Microsoft Windows
  • Mac OSX
  • Win Pax and Opera Systems
  • Microsoft Office Suite (Word, Excel, Outlook, PPT, Access)
  • Social Media (Facebook, Twitter, Youtube, etc.)