Sheryce Brown
Executive Assistant
Professional Status
Employed
Available
About Me
A customer-focused leader with a record of success in administrative management. Extensive knowledge in clinical services, technology and project management with the ability to multi-task in a matrix environment. Proven record in growing key service line areas, effectively resolve problems, provide information, and maintain positive relationships while continuously identifying opportunities to improve the quality of the overall patient experience.
Business Development
Grand Canyon Home Health Care, Phoenix, AZ
Since August 2018
- Plan, coordinate and participate in the development of marketing initiatives.
- Produce Monthly Marketing Reports to track progress.
- Establish an excellent working relationship with physicians, case managers and social workers to develop business, increase revenue for the company while continuously striving to improve business relations and overall level of service.
- Create and execute a multi-faceted prospecting plan to develop new business relationships in the Health Industry.
- Works collaboratively with assigned staff, Office Managers, and practice staff to coordinate improvement efforts related to overall performance.
- Assist with onboarding and payroll processing.
Business Adminstrator/Executive Assistant
Almac Group Clinical Services, Durham, NC
January 2016
to August 2018
- Tracked and monitored key quality, training and performance metrics for global groups and drive efforts to improve department performance.
- Prepared executive presentations, arrange international travel accommodations, process expense reports, and facilitated annual conferences.
- Gathered data and created the quarterly Newsletters to foster effective communication within the global organization.
- Assisted with timekeeping, payroll functions, new employee orientation and maintained organizational charts.
- Maintained calendars for senior leaders, processed payroll, and assisted with new hire onboarding.
- Contributed to the commercialization of products by developing product requirements, product related operational processes and plans as well as artifacts by working with the Business Owners and staff from Business Development, Marketing and other groups throughout the company.
- Successfully supported new and existing products and services by continually working towards increasing the effectiveness and usability of Almac.
- Software products. This support consists of tasks such as performing demos, writing/updating SOPs, creating product materials and writing tests.
Office Manager, Global Real Estate & Corporate Services
LEXISNEXIS, Raleigh, NC
April 2009
to August 2015
- Successfully managed an expense budget of $2M to a +/-2% variance driving business decisions, actions and results within the operating units in accordance with departments’ operating expense and capital budget, while supporting the company's overall strategic and fiscal objectives.
- Responsible for the selection of contract services, vendor negotiation of service agreements and monitoring compliance with standards established within the service agreement.
- Worked with respective resources for planning and completing capital projects; expanding floor space and creating a more contemporary, energized and interactive work environment.
- Developed and shared best practices across the organization including environmental management, emergency procedures, disaster recovery and internal move processes.
- Accountable for the daily facilities and office services operations for two locations supporting 300 internal customers.
- Developed maintenance programs relating to the interior and exterior conditions and appearance of the properties, assuring the highest levels of customer satisfaction.
Sales Support Manager
LEXISNEXIS, Bethesda, NC
February 2004
to April 2009
- Directed the sales operations of the Academic & Library Solutions online products and services.
- Administered a $20M in academic product renewal revenue; met goals for subscription sales and customer retention.
- Developed and managed the departmental operating budget.
- Mentored, coached and trained staff members in developing exceptional problem-solving ability, analytical skills, and devotion to sales performance and customer satisfaction.
- Liaison between the legal team and the customer to ensure adherence to license agreements.
- Generated leads at the annual American Library Association Conference.
- Collaborated with Product and Fulfillment Managers in creating activation procedures for new products and ensuring new accounts were activated expeditiously.
- Identified and executed processes, procedures and staffing resources to maximizing operation efficiencies.
- Effectively managed the first level Technical/Sales Support team.
Senior Customer Service Representative
TOYOTA FINANCIAL SERVICES, Owings Mills, MD
September 2001
to April 2004
- Audited dealership portfolio to confirm compliance with branch operations policies and procedures.
- Administered bankruptcy proceedings according to federal and state legal requirements.
- Advanced the team by providing effective training on debt collection and skip tracing.
- Prepared ad hoc reports for senior management providing extensive updates on high risk collection accounts.
- Effectively led and coordinated various special projects that increased efficiency throughout the department.
- Processed various lease functions as well as will provide excellent customer service by completing assignments efficiently.
- Microsoft Windows 7
- PeopleSoft
- Adobe
- CRM
- XP
- Microsoft Dynamics
