Contact

Professional Status

Consultant
Available

About Me

Technical Writing/ Project Management / Print & Inventory Management

SPECIALTIES
Training Materials
Menu Rollouts
Marketing Pieces
Branding Identity Statements
Job Aids

TALENTS
Audience Analysis
Formatting
Layout
Communication Skills

Dynamic professional with over eight years of experience in creating, developing and editing training materials, including procedures manuals, safety manuals, orientation manuals, seminar and presentation materials, and marketing pieces. Successfully manage large writing projects.

Experience

Technical Writer and Consultant

Self Emplyed
May 2012 to October 2012
  • Produce effective, concise training manuals, standard operating procedures manuals, management and hourly training materials
  • Create Power Point presentations, menu rollout materials, promotional training materials and job aids
  • Consult with clients on long term planning, brand identity, formatting, updating and development of training materials and curriculum

Technical Writer & Operating Systems Consultant

The Next Idea
November 2011 to May 2012
  • Created training and marketing manuals, employee handbooks, brochures and job aids for national and international restaurant companies
  • Edited and proofread business plans, feasibility studies, recipe manuals and menus for various restaurant concepts
  • Consulted with co-workers and made recommendations regarding format, look and content of all materials
  • Interfaced with clients and interviewed Subject Matter Experts (SMEs) to develop effective training tools

Technical Writer

Romano's Macaroni Grill
February 2011 to November 2011
  • Created, edited and formatted materials for Operations, Human Resources and Training
  • Produced the Weekly Company Newsletter
  • Created and distributed clear, concise emergency communications to the filed.
  • Successfully negotiated print prices, saving hundreds of dollars
  • Branding Update - updated all materials to reflect tone, theme and content for new branding initiative

Writer and Consultant

Self Employed
Since March 2010
  • Created, edited and produced large volumes or training and marketing materials including procedures manuals, posters and brand statements.

Technical Writer

Fired Up, Inc. (Carino's Italian Restaurants)
November 2004 to March 2010
  • Key Accomplishments:
    Improved quality of training materials while cutting costs in half.
    Created more action-based, results-oriented training materials, resulting in higher test scores and positive feedback from trainers and trainees.
    Reduced print destroy inventory by thousands of dollars.
    Updated all materials including web content to align with brand updated initiative (look, format, font, tone, logos, etc.)

Training Specialist

Real Mex Restaurants
March 2004 to November 2004
  • Key Accomplishments:
    Updated all hourly training materials, improving quality and reduced production costs.
    Acted as liaison to improve relations between the corporate office and the field.

    Job Responsibilities:
    Created and edited new Front of the House training materials for all El Torito units and Acapulco units
    Edited, formatted, wrote, and distributed training materials to support 150 restaurants and 7 concepts
    Produced quarterly newsletter for the field and weekly newsletter for management
    Oversaw printing projects to ensure success, including effective price negotiations
    Conducted new employee orientations

Education

E-learning Instructional Design Certificate

AmericanSociety of Training & Development (ASTD)
March 2011

Techniques for creating engaging online learning materials

Certification in Technical Writing

California State University, Fullerton Extended Education Program
January 2001 to June 2002

One year program covering business and report writing, procedures manuals and grant and proposal writing.

B.S. Degree in Human Services

California State University, Fullerton
September 1982 to June 1990

Psychology, Sociology and Communications

Blended Learning: Creating a learning strategy encompassing the various ways adults learn (auditory, visual, etc.) along with various methods of delivery (web based, instructor led, etc.). Web Based Learning: How to design effective materials to use on the web along with when and when not to utilize web based learning for various programs.

Certificate - Designing Learning

American Society for Training and Development
June 2007