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Professional experience
University Lecturer
The International University of Monaco - Monte Carlo - Monaco(Since January 2013)
Missions
- IUM is recognised for the personal attention that underpins its teaching philosophy, as well as for its core values of mutual respect, open-mindedness, courage and honesty.
Lecturer – Hospitality Quality Systems, Processes and Performance Indicators
Master in Luxury Hospitality & Event Management
Executive Vice President | HR | CSR | Safety & Security
The Carlson Rezidor Hotel Group - Minneapolis, MN - United States(Permanent contract - December 2009 - February 2012)
Missions
- Initially invited to accelerate the integration and alignment of Carlson (USA) and Rezidor (EMEA) in the areas of Human Resources, People Development, Responsible Business, Communication and Safety & Security. Later, responsibility expanded to include People Development, Responsible Business and Safety & Security for Carlson enterprise.
Job details
- Transferred from The Rezidor Hotel Group to Carlson in December 2009 as Executive Vice President Human Resources, also responsible for Internal Communication, Responsible Business and Safety & Security for The Carlson Rezidor Hotel Group, Americas (700 hotels). In August 2010 the responsibility expanded to global head of Responsible Business, People Development and Safety & Security for Carlson. The purpose of the assignment was to implement best practise and align the organization, systems and programs to achieve a company Ambition 2015 strategy.
People Development
Implemented the premier “Business School @ Carlson” in 2010 to be a learning platform that drives revenue, quality and value. Under the umbrella of the business school, additional people development initiatives included:
Trained 150+ executives in LOTS, a logical business planning tool.
Launched “Adding Colour to Life” service training for Park Inn by Radisson.
Launched “The Heart of Radisson” and “Coaching for Success”. Radisson’s brand service training programme.
Launched “Living and Leading Responsible Business”, a 3.5 hour long training programme for all Carlson brands.
Developed new recruitment collateral and attended a variety of career fairs.
Responsible Business
Introduced a new Responsible Business programme for Carlson hotels Americas, including employee awareness campaign, handbook and appendices. Responsible Business training for hotel employees, managers and corporate.
Increased third party certifications from 20 – 100 hotels during one year.
Issued a Supplier Code of Conduct.
Earth Hour and Earth Day was promoted and best practice stories shared to further encourage engagement.
A first global Responsible Business Action Month was implemented, encouraging hotels to focus on educating, engaging, donating, building, visiting or cleaning.
Influenced Carlson to sign the United Nations Global Compact, which encourages businesses worldwide to adopt sustainable and socially responsible policies.
Created and produced the first sustainability report for The Carlson Rezidor Hotel Group, Americas.
http://content.yudu.com/Library/A1v5yt/CarlsonResponsibleBu/resources/index.htm?referrerUrl=
Safety & Security
Appointed a Director of Safety & Security and implemented a new Safety & Security Programme.
The annual employee engagement score for my area of responsibility was 55% favourable when I took over leadership in 2009. The 2010 score increased to 72% favourable and the 2011 score is 92% favourable and among the internal top 25%. Supervisor effectiveness scored 83% favourable.
I was awarded “Order of the Golden Rose award” for my leadership in People Development and Responsible Business.
Company Description
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The Carlson Rezidor Hotel Group – formed in early 2012 – is one of the world’s largest and most dynamic hotel groups. The portfolio of the Carlson Rezidor Hotel Group includes more than 1,300 hotels, a global footprint spanning 80 countries, a powerful set of global brands (Radisson Blu, Radisson®, Country Inns & Suites By CarlsonSM, Park Inn by Radisson, Hotel Missoni and Park Plaza®). In most of the group’s hotels, guests can benefit from the loyalty program Club Carlson, one of the most rewarding loyalty programs in the world. The Carlson Rezidor Hotel Group and its brands employ more than 80,000 people. The Carlson Rezidor Hotel Group is headquartered in Minneapolis, Minn., and Brussels, Belgium. www.carlsonrezidor.com
Carlson is a privately held, global hospitality and travel company headquartered in Minneapolis, Minn. In addition to the hotel division it encompasses more than 1000 T.G.I. Friday’s® restaurants in 60 countries; and a majority stake in Carlson Wagonlit Travel®, the global leader in business travel management. Carlson operates in more than 150 countries and its brands employ about 150,000 people.
Web site
Advisory Board
University of Minnesota - Minneapolis, MN - United States(Consultant - 2010 - 2012)
Missions
- Tourism Advisory Board
Senior Vice President | HR | Franchise Operations
The Rezidor Hotel Group - Brussels - Belgium(Permanent contract - July 2006 - November 2009)
Missions
- Internally promoted concurrent with a change of ownership from private to public and multi brand expansion from 1 to 4 brands and 110 hotel openings between 2006-2009.
Provided franchise services to 40 owners and partners in 15 countries driving revenue optimization and quality assurance.
Job details
- Head of HR when the European based company grew from operating 25 hotels in 11 countries to 400 hotels in 60 countries.
Developed and implemented a Mentor-Mentee programme to foster promotion from within. 95% of General Managers have since been promoted from within the company. A leadership development programme for Supervisors was launched in 2008 to ensure talent intake to Department Head level.
Founder and developer of a trend-setting and award winning Business School, celebrating its 54th school, 15th anniversary and a total of10,000 delegates in July 2011.
http://www.youtube.com/watch?2G8XaGUUjI0&feature=plcp&context=C369d94bUDOEgsToPDskLodbhf6z5deFnGJZT2SV9s
Company Description
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The Rezidor Hotel Group is one of the fastest growing hotel companies in the world. The group features a portfolio of more than 415 hotels in operation and under development with 90,000 rooms in over 60 countries.
Rezidor operates the brands Radisson Blu Hotels & Resorts and Park Inn by Radisson in Europe, Middle East and Africa, along with the Club Carlson loyalty programme for frequent hotel guests. Under a worldwide license agreement with the iconic Italian fashion house Missoni, Rezidor also operates and develops the new lifestyle brand Hotel Missoni. In November 2006, Rezidor was listed on the Stockholm Stock Exchange. Carlson, a privately held, global hospitality and travel company, based in Minneapolis (USA), is the majority shareholder.
Web site
Vice President People & Operational Development
The Rezidor Hotel Group - Brussels - Belgium(Permanent contract - August 2005 - June 2006)
Missions
- Promoted to support the COO in all areas of HR and operational development including franchise operations. Championed HR as a business discipline encouraging leaders to view business as a people discipline and delivering a sustainable organisation capability and performance.
Vice President Franchise Operations
The Rezidor Hotel Group - Brussels - Belgium(Permanent contract - January 2003 - July 2005)
Missions
- Developed and deployed the Park Inn by Radisson brand in EMEA. A top raking fast growing mid-market hotel brand. Developed overall concept, quality assurance programme and converted 26 hotels in 5 countries in 2003-2004. Achieved 40% profitability.
Vice President Human Resources
The Rezidor Hotel Group - Brussels - Belgium(Permanent contract - February 1996 - August 2001)
Missions
- The company signed a master franchise agreement for the Radisson brand in EMEA and created the first hotel co-brand Radisson SAS Hotels and Resorts. Cultivated a business focused HR agenda and built a strong performance culture in both a turnaround and growth situation. Prepared the organisation for rapid growth by implementing best practices, state of the art recruiting procedures, on-boarding processes, compensation policies, incentive plans, succession planning and performance programmes.
General Manager
Radisson SAS Globetrotter Hotel - Copenhagen - Denmark(Permanent contract - April 1995 - January 1996)
Missions
- Example of Achievements:
Improvement of Customer Satisfaction scores from 79 to 100 in less than one year.
Improvement in Employee Satisfaction scores despite the introduction of various change and efficiency programmes.
Increase in revenue despite a downturn in business at the time.
Company Description
- Radisson SAS Globetrotter Hotel, a four star hotel including 197 rooms, 21 conference rooms, fitness centre, indoor pool, restaurant and bar. EUR 7 million in total revenue in 1995. 80 employees.
