Anton Botha
Operations Manager
43 years old
Driving License
Bellville (7530) South Africa
Employed
Available
I am a self-driven, highly analytical individual who functions well in both a team oriented as well as an individual milieu. I have an innate ability to analyse my environment, and in doing so classify and overcome complex obstacles in said environments.
I have had the luxury of being surrounded by some brilliant minds during my professional career, both from a senior and junior perspective, and have taken the opportunity to attain any knowledge they were willing to share.
I am a firm believer in knowledge sharing for strategic effectiveness and believe that your human resources are by far your most valuable assets.
Over the past 6 years, I have established operational and support teams, as well as define and implement the guiding Service and Operational Level agreements associated with them. I am proficient at solving complex operational challenges through effective process design and optimisation and believe that the operational process is a living entity that needs to adapt its framework to suit the strategic business needs of the organisation.
I have had the luxury of being surrounded by some brilliant minds during my professional career, both from a senior and junior perspective, and have taken the opportunity to attain any knowledge they were willing to share.
I am a firm believer in knowledge sharing for strategic effectiveness and believe that your human resources are by far your most valuable assets.
Over the past 6 years, I have established operational and support teams, as well as define and implement the guiding Service and Operational Level agreements associated with them. I am proficient at solving complex operational challenges through effective process design and optimisation and believe that the operational process is a living entity that needs to adapt its framework to suit the strategic business needs of the organisation.
Payment Specialist
Stanchion Payment Solutions
Since February 2016
Full-time
TygerValley
South Africa
- Provide consultation in the form of cost/effort estimation and technical design in respect to sales leads
- Ensure that applicable solutions and projects are implemented according to project budget & scope, timeline and best practices
- Successfully motivate design approach and estimation breakdown to facilitate client approval/buy-in/sign off
- Ensure that solutions and projects are specified and documented according to the agreed deliverables and processes.
- Report internally/externally on progress, risks, actions, status, etc. and liaise with other client business groups where necessary
- Act as a technical consultant on products and customizations
- Compile project documentation exercising technical writing best practices at all times
Gyrus Delivery Manager
Stanchion Payment Solutions
Since December 2015
Full-time
TygerValley
South Africa
- Strong ability to analyse operational environments to extract trend yielding data points
- Ability to model complex solution models to address efficiency adverse processes
- Managing the technical implementation projects within the Gyrus space
- Consulting on payment systems data presented within Gyrus with the aim of improving management of the relevant environments.
- Managing the implementation projects from the organisation​'s point of view
- Business requirements analysis and solution modeling​
Operations Manager
Stanchion Payment Solutions
January 2012
to December 2015
Full-time
TygerValley
South Africa
- Provide the link between the sales and technical support at our customers.
- Always ensure that operational excellence of the department is maintained through process and procedures
- Thorough technical understanding of the payments environment
- Managing and reporting on Production Services activity to the business and the customers
- Provide operational recommendations to our customers based on industry standards and best practices
- Recruiting and training technical staff as needed
- Improve/Optimise activities and processes in line with the business objectives for the department
- Ensure all customer incidents are dealt with within SLA timeframes and provide the relevant reports for this
- Ensure the department adheres to legislated requirements (such as PCI DSS)
- Responsible for rostering and ensuring staff coverage for customer's accounts is sufficient
- Manage and maintain department budget
- Establlishment, maintenance and management of an ITIL certified, 24x7 service desk
- Manage 24x7 service desk team for all global customers
- Management of customer service escalations
- Continual improvement of operational processes to ensure that the business​ value propositions are met
Support Engineer
Transaction Junction
May 2010
to December 2011
Full-time
Century City
South Africa
- Full administration of the UAT Environment
- Managing the transition phase from QA to Production via UAT
- Implementation and operational support of the Transaction Junction Production space
- Training of new employees
- Managing relationships with third party service providers
Developer
Transaction Junction
December 2007
to May 2010
Full-time
Cape Town
South Africa
- Java based development on the Postilion SDK.
- Drafting of Technical and Functional Specifications
- Creation of test cases according to customer interface specifications
Military Lecturer
University of Stellenbosch
January 2005
to December 2007
Full-time
Saldanha
South Africa
- Facilitation and planning of lectures
- Lecturer for first and second year Java
- Lecturer for ICT Project Management
- Drafting and facilitation of all evaluations and examinations related to all presented courses
Hons BMil in Computer Information Systems (Cum Laude)
Stellenbosch University
January 2006
to December 2007
Post Graduate Degree focussing on ICT Business Management, Knowledge Management and Computer Information Systems
Learn more
The course provides comprehensive exposure to the field of production, operations, and productivity management, at a fundamental level, and focusses on how to optimise processes for increased business efficiency and maximum success across industries.
ITIL Foundation
June 2013
The basic Introduction to ITIL course, that focusses on introducing the candidate to the ITIL Foundation and the guiding principles around it.
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Team Development
Advanced
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Team Leadership
Advanced
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Budgeting
Good
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Planning
Advanced
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Project Management
Advanced
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Operations Management
Advanced
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Process Design
Advanced
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Systems Analysis
Advanced
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Business Analysis
Advanced
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Requirements Analysis
Advanced
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Postilion Realtime
Advanced
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Postilion Office
Advanced
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eSocet.POS
Advanced
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ConfigServer
Good
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Training
Advanced
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Mentoring
Advanced
