Ahmed Ragab
Customers Service
Professional Status
Employed
Available
About Me
- Address : 28 El-Alnduls St , Elsyouf , Alexandria
- Date of Birth : 20 May 1993
- Relationship : Single
- Military status : Exempted
Accounting And Computer Sciences
Senior Customers Service Supervisor
Egy Preneurs Co (Food & Beverages field)
Since January 2019
Full-time
Alexandria
Egypt
- Trained team members on performance metrics and consumer behavior identification.
- Monitored call quality and provide individual constructive feedback to enhance performance.
- Developed all process controls and metrics for daily management of Call Center.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Authorized to Dealing with all online Applications which contracted with the company.
- Providing the Higher Management with Monthly Reports about Customers Problems and Staff Performance.
Social Media Moderator
Egy Preneurs Co (Food & Beverages Field)
Since November 2017
Full-time
Alexandria
Egypt
- Controlled the answers of Customers inquiries from others Moderators and Editors.
- Responding about Customers inquiries , Also Handling their Problems.
Customers Service Supervisor
Egy Preneurs Co (Food & Beverages field)
February 2016
to January 2019
Full-time
Alexandria
Egypt
- Trained team members on performance metrics and consumer behavior identification.
- Monitored call quality and provide individual constructive feedback to enhance performance.
- Developed all process controls and metrics for daily management of Call Center.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Customers Service Representative
Egy Preneurs Co (Food & Beverages Field)
March 2014
to January 2016
- Received Customers Calls and orders.
- Responded to Customers inquiries.
- Handled Customers Problems.
Skills
Languages :
-
Arabic (Native) .
Expert
-
English (Excellent)
Advanced
Personal Skills :
- Communication.
- Decision Making.
- Time Management.
- Conflict Resolution.
- Leadership.
- ŮAdaptability and Flexibility.
- Teamwork.
- Ability to Work Under Pressure.
- Self-motivation.
- Creativity .
Computer Skills & Certificates :
- A+
- N+
- CCNA
- MCSA
- MS Office
- Outlook
- Reading.
- Computer Sciences.
- Football.
