Ahmed Elhosiney
Customer Services
Customers service, Sales Executive,Technical Support
32 years old
Cairo Egypt
Unemployed
Available
I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.
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CCNA
Advanced
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CCNP
Good
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MCSA
Expert
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Excellent communication and presentation skills
Expert
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Ability to multi-task, prioritise, and manage time effectively
Expert
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Strong phone contact handling skills and active listening
Expert
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Familiarity with CRM systems and practices
Expert
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Customer orientation and ability to adapt/respond to different types of characters
Expert
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Able to communicate in English and Arabic.
Expert
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Motivated and energetic. Willing to work in a multi national environment
Expert
-
Childrens entertainment experience
Expert
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Flexible, and able to work under pressure
Expert
-
Proficient with Microsoft Windows and MS Office.
Expert
-
Arabic
Expert
-
English
Advanced
Customers Service Agent
IMI Outsourcing (Mobinil Account)
September 2014
to June 2015
Full-time
Cairo
Egypt
- Identify and assess customers’ needs to achieve satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Effectively manage large amounts of incoming calls
- Take the extra mile to engage customers
Sales Executive
Dubai Phone stores
October 2011
to September 2014
Full-time
Cairo
Egypt
- Sells products indoor
- Maintains relationships with clients by providing support, information, and guidance; researching and recommending new products
Technical support Customers service agent
RAYA Contact Center (Etisalat Emirates Account)
June 2015
to August 2015
Full-time
Cairo
Egypt
- Identify and assess customers’ needs to achieve satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Effectively manage large amounts of incoming calls
- Take the extra mile to engage customers
